CRM Jobs - Code Enforcement Officer, 16522

at City of Atlanta
Location Atlanta, GA
Date Posted July 10, 2018
Category Default
Job Type Full-time


Salary Range: $38,300 to $47,900 annually; commensurate with experience

Position Expires: 7/23/18

Purpose of Job
The Sr. Code Enforcement Officer is expected to perform the full scope of assigned duties, including the identification, field investigations, notification, tracking, collection of fees, and citation of businesses not in compliance with the City's business license code. This role reports to the Collection Manager. Incumbents under minimal supervision and may serve as a technical resource or mentor to less experienced enforcement officers. May assist in training, orienting, or observing lower level associate, apprentice, or semi-skilled employee in the group. This role is a non-supervisory position.

Essential Duties and Responsibilities
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Ensures compliance with the City's Business License Ordinance by the identification, field investigation, notification, tracking, collection of taxes, and citation of businesses not in compliance with City license code; processing business license applications, issuing taxes and related bills; performs follow-up on delinquent account and collection activities and tracks collection results, and maintaining all related records and data base information.
Conducts field inspections to locate individuals/organizations that are doing business in the City; checks to ensure that proper licenses are in the possession of business operators; directs individuals to obtain licenses and follows up to ensure compliance.
Appears in court as a witness in violation cases where compliance cannot be otherwise obtained; Prepares case information and presents evidence at appeal hearings and other legal proceedings
Assists customers with business license applications; provides information on license taxes and regulations; assists customers in completing all required forms.
Performs field audits of business activity to evaluate compliance with the City's Business License Ordinance; identifies unlicensed businesses;
Establishes positive working relationships with representatives of businesses, community organizations, state/local agencies and associations, City management and staff, and the public.
Responds to public inquiries regarding licenses, explaining municipal code requirements and procedures. Ascertains and gathers facts related to applicable ordinances, codes, laws, rules and regulations and determines and institutes proper action to be taken.
Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs. May assist in training, orienting, or observing lower level associate, apprentice, or semi-skilled employee in the group.
Responds to and investigates complaints regarding violations of City ordinances; issues notices of violations stipulating necessary changes for ordinance compliance; takes appropriate action to insure compliance.
Prepares reports and recommendations on code enforcement matters and gains voluntary compliance.
Coordinates actions with other departments, programs, jurisdictions or regulatory agencies.
Explains, interprets and makes presentation to community groups and businesses. Maintains records of applications, inspections, investigations, violations, hearings and related data.

Convey information to taxpayers and their representatives regarding account status, such as balance due, non-sufficient funds (NSFs), liens or bankruptcy.
Resolve Siebel Service Requests (SRs) within prescribed productivity metrics.
Document all customer contact, discussion points, agreement details, etc. in business licensing system.
Answer general questions from taxpayers and representatives regarding collection cases which include communicating to taxpayers on issues relating to filing reports; making payments; notices received; account balances and adjustments; and tax laws
Review and provide recommendation to Collections Manager to approve or deny adjustments.
Identify opportunities to further; improve efficiency and effectiveness of processes, procedures, and information reporting.
Deal professionally, effectively and appropriately with all personnel and customers.
Provide information regarding City policies and procedures to citizens, other City staff, other agencies and organizations. Partner with management team to stay updated and informed of any changes in company policies.
Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals.
Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately.

Knowledge, Skills & Abilities
This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.
Knowledge of: municipal code enforcement methods and procedures; principles of investigation, interviewing and report writing; safe and efficient work practices related to inspections and enforcement duties; techniques of negotiation and conflict resolution.
Ability to establish and maintain effective working relationships with the general public and other city departments, and to find appropriate solutions; communicate effectively verbally and in writing; communicate with people in very stressful or combative situations; be creative in getting compliance from violators; apply analytical skills and understand impact and consequences of decisions and actions; read and interpret laws, codes, ordinances and policies.
Excellent technical, oral and written communication skills to effectively communicate across all levels of management and the public.
Providing outstanding customer satisfaction (internally and externally);
Willingness and ability to multi-task in a high energy and fast paced work environment;
Providing detail oriented and organized work products;
Performing proactively and with flexibility;
Working cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem solving and results.
Aptitude to deal with confidential matters tactfully and with good judgment;
Collaborative team player working out solutions for delivery;
Analytical skills to research, report, and troubleshoot process inefficiencies;
Able to remain calm during interactions with taxpayers that may become confrontational;
Strong communication and customer service skills;
Ability to follow direction and work independently;
Knowledge of Job
Modern principles and practices of business license issuance; practices and techniques for conducting investigations to identify local businesses not in compliance with code provisions; research methods and procedures; basic principles of mathematics; applicable Federal, State, and local laws, codes, and regulations relating to business licensing; methods and techniques of prioritizing work assignments; occupational hazards and standard safety practices in operating a motor vehicle. Is able to follow policies, procedures, plans and activities. Is able to follow long-term goals for the department in order to promote effectiveness and efficiency. Ability to keep abreast of any changes in policy, methods, operational needs, etc. Is able to effectively communicate and interact with management, employees, and members of the general public. Is able to assemble information. Have good organizational, human relations, and technical skills. Has the ability to follow regulations, procedures, and related information. Is knowledgeable and skilled in the use of computers.
Standard Performance Indicators (not intended to be all-inclusive)
Complete 95% of monthly scheduled investigations/inspections
No motor vehicle violations or Dashcam incidents while operating a City vehicle
Resolve assigned Siebel SRs within 5 business days.
Complete annual defensive driving training course.
Adhere to all COA and DOF policies

Minimum Training and Experience Required to Perform Essential Job Functions
High school diploma or general equivalency diploma (GED).
3 years' experience in the public sector with licensing enforcement or related experience (or equivalent combination of experience and training).
Intermediate proficiency with MS Office and particularly able to demonstrate a high level of proficiency with MS Excel;

Preferred Education and Experience
Associate's degree in criminal justice, planning, public or business administration, or a closely related field and 5-8 years' of experience in code enforcement, planning and zoning, or government relations.
Licensures and Certifications
Required: Valid Georgia driver's license