CRM Jobs - Java Production Support w/ Linux & Unix, 19452

at FRG Technology Consulting
Location Alpharetta, GA
Date Posted November 7, 2018
Category Default
Job Type Full-time


Java Production Support w/ Unix/Linux - 12 Month Contract- Alpharetta, GA

FRG Technology Consulting, the global leader in technology recruitment, is currently working with a client who is offering an opportunity for a role as a talented and innovative Java Production Support for our #1 client in the Alpharetta, GA. The company is looking to hire someone that can help them remain imperative to their customers and the business as well.

This Java Production Support role is a full time contract need for an organization that is expanding rapidly and looking to interview candidates as soon as possible! FRG Technology Consulting is seeking qualified candidates to make their business and customers' needs met in the most efficient way.

Key Skills :

  • Java with Unix / Linux scripting + Production support skills
  • Minimum of 6 years of experience in operations and production support
  • Monitor online health of applications
  • Provide Incident/Problem response, escalation and resolution
  • Provide Application monitoring and support services
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Keeping users informed of progress
  • Closing all resolved incidents, requests and other calls
  • Research support requests raised by business, call center, third party, and external application groups
  • Modify production data as needed to resolve issues or fulfill requests
  • Support release activities and deployment efforts
  • Provide functional assistance in Support
  • Support IT projects for upgrades of infrastructure software and hardware.
  • Manage Incident/Problem queues as assigned by Customer Support Manager
  • Update metrics and enterprise tracking tools for service availability incidents and root cause analysis
  • Document operational processes and procedures
  • Track and document the status of application health and operational controls
  • Manage the daily adherence to operational processes, their documentation of evidence, and perform quality controls to ensure that they are being executed correctly
  • Manage Out Of Hour ("OOH")
  • Provide OOH support for Customer team to satisfy Customer external customer requests during any projects or testing activity
  • Manage and deliver the OOH Services required for 24/7 support. Research support requests raised by Customer business, call center, third party, and external application groups
  • Modify Siebel configurations to resolve code and/or requirements defects
  • Answer questions and/or create data extracts to fulfill request demands
  • Support release activities and deployment efforts
  • Maintain system-to-system functionality
  • Assist Customer when application/logical DBA input is required to perform Incident/Problem resolution in the production environment.
  • Assist Customer in determining changes due to regulatory and compliance requirements

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment

FRG Technology Recruitment is the global leader in tech recruitment. FRG Technology Recruitment advertises more technology jobs than any other agency. By specializing solely in placing candidates in the technology market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best IT jobs, projects, and career opportunities are. For information on opportunities with exclusive clients that are unavailable for view online, I can be contacted at 215-253-7770 (ext. 3607) I am always available for conversation to discuss other positions as well. Discretion: I understand the need for discretion and would welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. CONFIDENTIALITY IS GUARANTEED.