CRM Jobs - Microsoft Dynamics CRM Analyst/Engineer, 13302

at C.R. England, Inc.
Location Salt Lake City, UT
Date Posted January 12, 2018
Category Default
Job Type Full-time

Description

Company Overview

At C.R. England, our most valuable asset is our people. Whether on the road, in our shops, or in our offices, our people make C.R. England a transportation industry leader. The diversity of our professionals drives us forward. We strongly believe each individual should have the support and opportunities they need to build a solid career. We provide. We live by the entrepreneurial and family spirit on which C.R. England was founded. We have opportunities for people of all backgrounds.

Why join us: 

Stability:                       The transportation industry is crucial to the U.S. economy, making C.R. England a stable career choice. As a 97 year-old leader in the transportation industry, we have grown 100% in the last decade. We will continue growing as we approach our second century.

Employee Value:           2015 recipient of the Achievers Award for Most Engaged Workplaces in the U.S.

Benefits:                       World class compensation and benefits packages, continuous training and development, and a team-oriented culture

Work life balance:         At C.R. England we value family both in our individual homes and our company family; our culture embraces this philosophy and fosters an environment to support both.

Responsibilities

As a member of our CRM team you will be responsible for reviewing company business processes, re-engineering internal processes to improve efficiency, and performing many of the technical tasks required for a successful CRM implementation. You should have a good knowledge of Dynamics CRM or other enterprise CRM systems. Work with internal business units (clients) to determine best uses of CRM for their use cases.

Responsibilities

  • Implement and deploy Microsoft Dynamics CRM
  • Analyze front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Gather and understand client functional requirements
  • Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM
  • Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
  • Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface
  • Identify creative workarounds to meet requirements without the development of custom code
  • Understand the functional capabilities and limitations for out of the box functionality as well as custom code
  • Create technical specifications
  • Design and integrate business processes and data flows between CRM applications and other applications, such as back office/​ERP applications
  • Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
  • Support the application(s) post go-live during system setting and fix applications issues not necessarily related to code
  • Develop data conversion and testing strategies
  • Develop high level project work plans
  • Lead technical discussions with clients

Qualifications

Education and Experience

  • BS degree in STEM field, or equivalent experience
  • 2+ years of experience CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal). Dynamics CRM 2013 or later preferred.
  • Significant experience with sales management, marketing, and/or customer service processes
  • Microsoft Dynamics CRM certifications preferred
  • CRM SDK and Developers Toolkit
  • CRM forms, screens, views, workflows and reports development
  • Programming languages – C#, HTML, JavaScript
  • Architect / design CRM system, related customizations, portals, and reports
  • Windows Server, IIS, Active Directory, DNS
  • SQL Server – queries, stored procedures/functions
  • CRM development or integration best practices
  • Technical specifications documentation
  • Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
  • SQL Reporting Services
  • MOSS/SharePoint Services
  • Possesses excellent communication skills
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Investigates problems to establish real or hidden causes
  • Solves complex problems with creative solutions
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly

Required Skills

Performance Skills

  • Possesses excellent communication skills
  • Self-Starter with ability to handle multiple tasks and shifting priorities
  • Thinks clearly and calmly under pressure
  • Investigates problems to establish real or hidden causes
  • Solves complex problems with creative solutions
  • Places emphasis on client satisfaction
  • Learns new concepts quickly and thoroughly

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