CRM Jobs - Oracle ERP Analyst, 18735

at SCOM
Location Hoboken, NJ
Date Posted October 10, 2018
Category Default
Job Type Full-time

Description

Oracle ERP Analyst

Analyst with Oracle ERP production support experience is needed to help drive the current application to meet expectations. This is a long term contact position budgeted for at least 9months to a year (+), with potential to convert to full-time. W2 Only.

Responsibilities for the Oracle ERP Analyst-Business Analyst

  • Manage Daily assignment of tickets to the newly formed Operations team and ensure
    delivery of the daily prioritized tickets.

  • Provide oversight and Leadership for quick resolving of Order to cash and Supply chain issues
    and accelerate moving the team to Steady state support.

  • Lead Daily Triage calls with Business, Ops and Project teams to prioritize critical impacting tickets for teams, and share clear status to Business on critical issues.

  • Incident Management & resolution during US Business hours & support Major incident resolution on week ends (as required).

  • Lead Governance for Incident and Problem Management & bring down Mean Time to Resolution for Incidents and improve Application stability on recurrence failures for Oracle ERP Batch and online.

  • Improve Knowledge Repository to accelerate Resolutions.

  • Continuously find opportunity to streamline Batch monitoring and automate Operational
    processes to reduce defects from manual activities.

  • Monitoring and track the delivery of the BAU criteria/KPIs.

  • Support the business to navigate and adopt the BAU support structure.

  • Support the resolution of specific critical issues around Order Imports to Oracle, Oracle sync with MDM, One CRM and other B2B / B2C portals, Invoice production, AR, Supply chain including distribution and planning.

Requirements for the Oracle ERP Analyst

  • Bachelor’s Degree

  • Excellent Executive reporting skills and ability to assign and get work done from cross functional technical teams with different levels of seniority.

  • Strong Operations Leadership experience, running Oracle ERP Production support. Specialization in Incident Management and managing Operations delivery expectations with C Level Stakeholders.

  • Project Management Professional (PMP) certification a plus Strong knowledge of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs. Experience in managing infrastructure and IT operations.

  • Should have working knowledge, resolving tickets with Oracle Product support teams.

“Employer will not sponsor applicants for work visas for this position.”

Please apply online or email [Click Here to Email Your Resumé]. If you don’t meet these requirements, but are interested in other Impellam NA, Corestaff Services or s.com opportunities, please register with us online at ess.impellam.com.

s•com is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.