|Date Posted||October 10, 2018|
Oracle ERP Analyst
Analyst with Oracle ERP production support experience is needed to help drive the current application to meet expectations. This is a long term contact position budgeted for at least 9months to a year (+), with potential to convert to full-time. W2 Only.
Responsibilities for the Oracle ERP Analyst-Business Analyst
Manage Daily assignment of tickets to the newly formed Operations team and ensure
delivery of the daily prioritized tickets.
Provide oversight and Leadership for quick resolving of Order to cash and Supply chain issues
and accelerate moving the team to Steady state support.
Lead Daily Triage calls with Business, Ops and Project teams to prioritize critical impacting tickets for teams, and share clear status to Business on critical issues.
Incident Management & resolution during US Business hours & support Major incident resolution on week ends (as required).
Lead Governance for Incident and Problem Management & bring down Mean Time to Resolution for Incidents and improve Application stability on recurrence failures for Oracle ERP Batch and online.
Improve Knowledge Repository to accelerate Resolutions.
Continuously find opportunity to streamline Batch monitoring and automate Operational
processes to reduce defects from manual activities.
Monitoring and track the delivery of the BAU criteria/KPIs.
Support the business to navigate and adopt the BAU support structure.
Support the resolution of specific critical issues around Order Imports to Oracle, Oracle sync with MDM, One CRM and other B2B / B2C portals, Invoice production, AR, Supply chain including distribution and planning.
Requirements for the Oracle ERP Analyst
Excellent Executive reporting skills and ability to assign and get work done from cross functional technical teams with different levels of seniority.
Strong Operations Leadership experience, running Oracle ERP Production support. Specialization in Incident Management and managing Operations delivery expectations with C Level Stakeholders.
Project Management Professional (PMP) certification a plus Strong knowledge of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs. Experience in managing infrastructure and IT operations.
Should have working knowledge, resolving tickets with Oracle Product support teams.
“Employer will not sponsor applicants for work visas for this position.”
Please apply online or email [Click Here to Email Your Resumé]. If you don’t meet these requirements, but are interested in other Impellam NA, Corestaff Services or s.com opportunities, please register with us online at ess.impellam.com.
s•com is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.