CRM Jobs - Salesforce Admin, 21517

at Hunter Technical Resources
Location Alpharetta, GA
Date Posted February 8, 2019
Category Default
Job Type Full-time

Description

Salesforce Admin
 
Job Responsibilities: 
• Responsible for technical administration, configuration, and enhancement of the Salesforce.com solution for the Global Client Implementation team. 
• Define and implement technical solutions to automate customer acquisition and boarding functions on Salesforce. 
• Work closely with business analysts to understand business requirements and translate into technical requirements and design 
• Liaise with IT to coordinate customer acquisition and boarding functions with upstream and downstream functions on the Salesforce platform to enable integrated end-to-end solutions 
• Embrace the single instance strategy for Salesforce.com by supporting governance processes and deploying technical solutions within the defined release management process. 
• Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery. 
• Maintain an understanding of the Salesforce.com platform and technical components, including technical data model, integration between components and impacts of process and technical designs with upstream and downstream processes. 
• Create and maintain project deliverables to ensure technical requirements and designs, data models, test plans, etc are thoroughly and consistently documented using standard templates and centralized repository 
• Collaborate with Business Analysts, Developers and IT partners on complex technical solutions. 
• Perform comprehensive testing prior to engage business analysts and end users for testing 
• Provide tier 2/3 support 
• Establish and maintain positive communication and professional relationships with internal/external customers, team members and vendors/partners. 
• Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange. Obtain/maintain Salesforce.com certifications. 

Required Qualifications: 
• 3+ years of experience in Salesforce.com administration 
• 7+ years of experience in Information Technology and/or CRM application administration 
• Current, valid, verifiable Salesforce.com 201 certification (Certified Salesforce Administrator) or higher (401 & 211 a strong plus) 
• Experience in developing Apex Classes, Triggers, CSS, HTML and JavaScript 
• Proven understanding of the Salesforce product suite, including Sales, Service, Communities as well as the Force.com platform 
• Experience with Salesforce Lightning a plus 
• Experience with DocuSign a plus 
• Bachelor's degree from an accredited college or university with a major in Business Management, Computer Science, MIS, or Industrial Engineering 
• Experience analyzing business requirements and translating into technical designs. 
• Exceptional work ethic, customer service and interpersonal skills 
• Strong verbal and written communications 
• Ability to work in a highly matrixed business environment 
• Ability to develop effective working relationships with business partners, business analysts and project team partners to design and deliver solutions, resolve issues and drive work to completion 
• Strong sense of urgency 
• Strong knowledge of SDLC and Agile (Scrum) project methodologies.