CRM Jobs - Salesforce Administrator, 18751

at Infinity Consulting Solutions
Location Chicago, IL
Date Posted October 11, 2018
Category Default
Job Type Full-time

Description

Salesforce Administrator

CORE JOB DUTIES

As Salesforce Administrator, you will be responsible for the maintenance and development of the Salesforce org for our client.  This includes a strong emphasis on collaborating with various teams to translate business requirements into Salesforce.com features, functionality, and processes. Responsibilities will include:  

  • Creating and customizing Salesforce objects, workflows, page layouts, fields, validation rules, and more, all while employing Salesforce and best practices
  • Drive end-user adoption by assisting in day-to-day Salesforce CRM support for over 200 users, including the management of system upgrades, releases, and change control processes.
  • Respond to issues, change requests, and other administrative needs of Salesforce.com end users.
  • Gather business requirements and translate them into Salesforce changes and enhancements.
  • Develop system documentation and SFDC policies/procedures.
  • Train users on system functionality and new features.
  • Create and maintain reports and dashboards.
  • Drive CRM roadmap and enhancements to ensure they meet the strategic goals of the business.
  • Maintain data quality by identifying, deleting or merging duplicate records, cleansing and updating inaccurate data. 
  • Maintain sandbox environments used for testing and training.
  • Assist in the implementation of security practices by monitoring login and user activity, auditing fields, profile access, security permissions and de-activating unneeded user accounts.
  • Complete regular internal audits of system.
  • Work closely with Operations and Finance teams to ensure speedy and accurate month-end close processes.
  • Continuously improve Salesforce.com skills through professional development. 

 

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

  • Bachelor's degree or foreign equivalent
  • 3+ years' experience with Salesforce.com required
  • Salesforce Certified Administrator or App Builder preferred
  • Knowledge of Salesforce programming languages such as Apex and Visualforce
  • Proven ability to examine processes, identify and implement efficiencies
  • Comfortable with complementary tools and add-ins: Apex Data Loader, TaskRay, Gainsight, Service Cloud, Community Cloud, Einstein/Wave Analytics, Pardot, Data.com, Drawloop, etc.
  • NetSuite ERP experience helpful
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