CRM Jobs - ATL311 Social Media Coordinator, 30378

at City of Atlanta
Location Atlanta, GA
Date Posted November 21, 2020
Category Default
Job Type Full-time


Here at the City of Atlanta, we are passionate about building and
improving our community. Our Police Officers, Fire Fighters, and Building
Inspectors keep our Citizens safe. Our Public Works Staff keep our City clean
and help to maintain, build, and improve our City’s infrastructure. Our City
planners help envision and shape future City growth. Our Parks & Recreation
professionals enhance our quality of life. Our Engineers help to keep our
drinking water clean, the largest airport in the world (by passenger volume)
operating, and our buildings maintained. Along with the host of Finance,
Procurement, and Human Resources professionals whose support is vital, we are
the City of Atlanta! If you’re seeking a meaningful role where you can make a
real difference improving and growing our City, we welcome you to explore the job
opportunities we have to offer.

ATL311 Social Media Coordinator Job
The ATL311 Social
Media Coordinator
 will work under the supervision of the ATL311
Communications Specialist. This individual will be responsible for answering
citizen inquiries on 8 different social media platforms, processing scooter
complaints received via the mobile app and web portal and conducting proactive
measures to ensure 311 is sharing important City of Atlanta content.
Additionally, this individual will create engaging content for ATL311’s social
media presence including graphics and videos and will be responsible for
keeping ATL311’s social media channels updated and brand focused.

ATL311 Social Media Specialist Job Duties:

  • Manages departments social
    media channels, including Facebook, Instagram, Twitter, Nextdoor, Youtube,
    SeeClickFix, Reddit and Snapchat
  • Engages in social media
    presence creation on new and emerging social media platforms
  • Creates dynamic written,
    graphic, and video content
  • Inputs service requests into
    Oracle Siebel when issues are reported from constituents
  • Actively monitors social media
    sites for important City of Atlanta information
  • Creates content that promotes
    audience interaction, increases audience presence on ATL311 sites, and
    encourages audience participation
  • Assists ATL311 Communications
    Specialist with large projects, events, and community engagement
  • Works as part of a team,
    including other City of Atlanta Departments, to develop large social media
    campaigns, manage company reputation and increase reach
  • Assist
    with crisis management, bad reviews, and negative news communications
  • Build
    meaningful connections and encourage community members through dialogue
    and messaging
  • Understand
    social media metrics; able to interpret the results and take action to
    increase effectiveness of social media campaigns
  • Proposes new ideas and concepts
    for social media content
  • Works with marketing and social
    media team members to coordinate ad campaigns with social media strategy
  • Manages social media
  • Uses timelines and scheduled
    content to create a consistent stream of new content for audience
    interaction while analyzing, managing, and altering schedules where
    necessary to optimize visits


ATL311 Social Media Coordinator Skills and Qualifications:

•    Bachelor’s degree in Marketing, Social Media Marketing, communications, or related field preferred

•    Technology Skills, 1 years’ experience in digital marketing and social media, strong familiarity with the business applications of social media platforms, Content Writing, Graphic Design, Campaign Execution, Teamwork, Self-Motivation, Strong Communication Skills, Networking, Idea Presentation, Proofreading, Strong Customer-Service Skills, Enthusiasm, Detail-Oriented and Collaboration

•    Knowledge and experience in Canva and Hootsuite a plus  

ATL311 Social Media Coordinator Requirements:

•            Must be able to work 10am-7pm shift and potential on call weekends

•            Critical thinking and problem-solving skills required

•            1-year experience as ATL311 CSR I and performance must be in good standing

•            Proficient in Siebel, Accela and enQuesta 

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