|Date Posted||March 16, 2019|
Bilingual French-Work from Home Customer Care Representative (Temporary)
Are you looking for a rewarding career move that allows you to work from the comfort of your home?!
Are looking to utilize your bilingual skills and make a difference in the Customer Service world?!
Are you an award-winning Customer Service guru??!
If you answered YES to these questions- APPLY NOW @ Percepta.com
We are ACTIVELY HIRING & INTERVIEWING!
The Virtual - French Bilingual Work from Home Customer Care Representatives – works under the direct supervision of the Team Leader; responsible for providing timely and professional customer service in response to recalls and concerns by using available resources; responsible for learning and executing the complete call handling process. Responsible for meeting expected customer service levels; supports business performance goals to the Melbourne Customer Relationship Center by providing full range of customer service; answers regular customer inquiries and concerns via the telephone supporting our Canadian Customers.
What You Will Do
-Promptly processes and answers and/or resolves French / English customer inquiries and concerns, determining the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority and speed, to ensure service level metrics are achieved
-Communicate professional, grammatically correct verbal responses to customer inquiries and concerns; educate the customer on client products and services
-Place outbound calls to customers and dealers (when necessary) to understand the needs of the customer and respond to customer inquiries and concerns
-Understand use of technology, scripts, and product knowledge. Actively listens to the consumer providing answers, while controlling the call to lead the consumer in an efficient professional manner
-Act as a liaison between customers, and dealerships, providing excellent service to both by following up and being organized and knowledgeable
-Master desktop applications, such as Siebel, etc.
-Communicate the resolution of inquiries to customer via outbound calls, based on defined inbound procedures, customer issues
-Handle difficult customer issues and avoiding escalation whenever possible in a positive and professional manner
-Liaise with various CRC departments, attend team meetings, pep sessions, focus groups, and training sessions as scheduled
-Work on activities and/or projects as requested by the Team Leader
-Identify and relay to Team Leader areas for improvement within the inquiry and concern resolution processes
-Relay customer service problems to Team Leader when necessary
-Supports the operations through business processes and practices designed to support employee retention, productivity, profitability, and consumer satisfaction
-Suggest marketing offers to customers during service calls
What We Offer
-We offer a competitive salary and a comprehensive benefits package that includes:
-Health benefits for full time employees including Medical, Dental, Vision coverage
-Competitive salary along with bilingual premium for qualifying positions
-Paid time off
-Outstanding employee recognition programs and events.
-Discount pricing on new vehicle purchases.
-VIRTUAL / REMOTE OPPORTUNITY! WORK FROM HOME!!
What You Have
-High School Diploma or GED required
-One year of customer service experience, call center preferred
-Must be able to type 25 WPM
-Fluent in both oral and written French skills required
-Experience in customer service and sales greatly preferred
-Strong written and oral communication skills with all levels of the organization.
-Strong customer service, interpersonal and relationship-building skills
-Strong multi-tasking skills
-Strong organizational, time management, planning and problem solving skills
-Strong team building skills, to work well within a close team environment- self-sufficient,
-Resourceful and works well with minimal supervision
-Ability to demonstrate a high degree of professionalism
-Working knowledge of computers
-Experience with Siebel or Customer Contact systems an asset
-Automotive industry experiences an asset
Able to work an 8 hour shift between 8:00am and 8pm Monday-thru Friday.
This department follows the Canadian holidays.
All employees and applicants for @home must meet the following mandatory minimum system requirements and pass all subsequent system assessments to Percepta’s satisfaction prior to moving to @home status or being hired. These requirements must be adhered to at all times.
Please visit this link to reviews our requirements: http://athome.percepta.com/workbooth-requirements
In order to work from home, your internet service must be 99.99% stable. In addition, we also have the following requirements for latency and packet loss:
Faster is obviously better. If the fastest you can get is 120ms, consider upgrading your connection.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Job Type: Full-time, Temporary