CRM Jobs - Billing Analyst, 26749

at ICONMA
Location Tampa, FL
Date Posted November 19, 2019
Category Default
Job Type Contractor

Description

Location: Tampa, FL

Duration: 9-10 months

 

Description:

Skills:  

Responsibilities

- Monitors and ensures that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar

- Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

- Processes manual EPS invoices and PWO quotes as requested

- Reviews Invoices and conducts variance analysis, with sign off required

- Coordinates monthly invoice run

- Assists in month end close related tasks Project Management

- Participates on projects and ad hoc assignments as needed

- Researches and provides backup for external audit requests

- Performs month end close activities including transfer and recon of AR System and process efficiencies

- Implements and documents processes and procedures required by SOX

- Provides input into the ongoing development and support of billing systems, processes, and policies System Operational Support

- Processes assigned Service Requests in a timely and accurate manner to meet all internal SLAs

- Monitors CRM Queue and re-route unassigned correspondence per account assignment

- Monitors Universal Work Queue for all unassigned SRs and re-assign to appropriate group member

- Validates data against executed contracts Reporting

- Produces and appropriately files reports and other data sources that are necessary for SOX controls

- Creates and distributes reporting for Management Customer Support

- Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

- Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

- Acts as First Line Support for approval requests and deal inquiries

 

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