CRM Jobs - Claims Associate, 30382

at COUNTRY Financial
Location Bloomington, IL
Date Posted November 21, 2020
Category Default
Job Type Full-time


COUNTRY Financial is seeking Claims Associate to join their home office claims team.  This position provides a consistent, positive, and satisfying claims experience for our clients through the proper investigation, evaluation, negotiation and settlement of comprehensive claims. 

This position handles calls from customers reporting new claims and any informational questions pertaining to their claims. Settles automobile claims with a focus on single-vehicle clear liability claims and advises clients of process for these entry level claim types. Logs calls on a PC system and assigns claims to the appropriate claims office as needed.

Due to the coronavirus (COVID-19) pandemic, we are currently limiting the number of employees in our offices. This position will begin working in a remote capacity and will be expected to return to the assigned office location following a broader return to work announcement.


  • Initiates first contact with insureds and all relevant parties to gather basic information and explains the overall claims process. 
  • Coordinates activities with auto appraisers, body shops, rental companies, glass shops and others on auto claims to bring claims to a conclusion according to policy provisions while also working to control costs. 
  • Maintains continuous communication with all affected parties regarding each step of the claims process.
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