CRM Jobs - Claims Support Associate, 30645

at COUNTRY Financial
Location Bloomington, IL
Date Posted January 13, 2021
Category Default
Job Type Full-time


At COUNTRY Financial, the Subrogation Department is a team oriented department focused on providing our clients with excellent service as we pursue the recovery of their claim related deductible and the recovery of the company's claim related payments. We are looking for a hard working and team oriented person to join our department as a claims support associate.  As a claims support associate you will be tasked with a variety of duties that help support our ongoing recovery efforts.  

This position provides positive, satisfying, and consistent claims experience for our customers by delivering timely, thorough and accurate administrative support and assistance to claims adjusters, claims supervisors, and Financial Representatives including claims assignment and reassignment, general claims processing, and administrative assistance to claims departments. 

While we are currently limiting the number of employees in our office due to the coronavirus (COVID-19) pandemic, the responsibilities of this role require working immediately from the assigned office location.


  • Reviews, evaluates, and ensures accuracy of incoming claims by navigating multiple computer systems and platforms for efficiently making claims assignments and reassignments to appropriate units. Completes all data entry required on a daily basis to document and communicate extensively with supervisors and adjusters regarding reporting requirements, adjustments, and reassignment of claim files.
  • Accesses systems (i.e. Siebel Passport, Internet, vendor database) to support general claims processing including: verification of coverage, draft data entry, ordering of claims related reports, and preparing letters, forms, and correspondence required for the claim. 
  • Provides administrative assistance to multiple claims departments including the generation of claims support documents, assist with mail and imaging, answers phone calls and emails, backs-up other CSR's during high service times, compiles claims specific data for supervisor reports, and provides back-up assistance during peak periods, storm situations, leaves, etc.