CRM Jobs - Consumer Support Agent, 25577

at KellyMitchell
Location Naperville, IL
Date Posted August 16, 2019
Category Default
Job Type Contractor

Description

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Job Title: Consumer Support Agent III

Job Description & Responsibilities

  • Providing a positive Customer Experience on the phone using excellent communication and influencing skills and providing accurate resolution in a timely manner.
  • Ensure any Consumer issue that may have an effect on the company's reputation is escalated to the Team Lead
  • Accurately create Siebel service requests entering data in all required fields that meets compliance, resolution and service levels.
  • Adherence to the workforce management schedule that supports the team's performance levels.
  • Escalates process documentation gaps to ensure that content is created and deployed to the team. Essential Education High school diploma or GED

Skills, Experiences, Knowledge

  • Excellent telephone communication skills
  • Experience in Professional Contact Center and/or Customer Service environment
  • Experience with Siebel CRM & SAP
  • Strong PC skills (Microsoft Office, keyboarding) and the ability to navigate and use software required