|Date Posted||October 8, 2019|
6-9 Weeks Contarct(15 Openings)
Providing a positive Customer Experience on the phone using excellent communication and influencing skills and providing accurate resolution in a timely manner. - Ensure any Consumer issue is escalated to the Team Lead - Accurately create Siebel service requests entering data in all required fields that meets compliance, resolution and service levels. - Adherence to the workforce management schedule that supports the team s performance levels. - Escalates process documentation gaps to ensure that content is created and deployed to the team.