CRM Jobs - Consumer Support Agent III, 26227

at Collabera
Location Naperville, IL
Date Posted October 11, 2019
Category Default
Job Type Contractor

Description

Description:

  • Providing a positive Customer Experience on the phone using excellent communication and influencing skills and providing accurate resolution in a timely manner.
  • Ensure any Consumer issue that may have an effect on BP’ s reputation is escalated to the Team Lead - Accurately create Siebel service requests entering data in all required fields that meets compliance, resolution and service levels.
  • Adherence to the workforce management schedule that supports the team’s performance levels.
  • Escalates process documentation gaps to ensure that content is created and deployed to the team.
  • Essential Education High school diploma or GED Essential criteria & qualifications- Excellent telephone communication skills
  • Experience in Professional Contact Center and/or Customer Service environment
  • Experience with Siebel CRM & SAP - Strong PC skills (MS Office, keyboarding) and the ability to navigate and use software required

Siebel, Marketing, Compliance, Management, CRM, SAP,MS OFFICE