CRM Jobs - Customer Service Representative II, 26702

at Ascent
Location Bridgewater Township, NJ
Date Posted November 15, 2019
Category Default
Job Type Contractor

Description

Customer Service Representative II
Bridgewater, NJ
Contract: 3+ Months
Pay: $15.65 – $16.50 per hour

Summary: The mission of Customer Service (CS) is to provide compassionate, knowledgeable and efficient service to consumers and healthcare providers to maintain and enhance the use and prescribing of company products. The CS Representative is a critical role responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues. The team also manages a variety of tools and projects to ensure accurate and efficient service delivery.

Responsibilities

  • Collaborate with manager and team to establish expectations, priorities and timelines to effectively self-manage daily workload
  • Identify issues/trends/concerns and collaborate with team, manager, and internal departments to determine an effective resolution
  • Exhibit a high level of professionalism in interacting with customers and personnel at all levels;
    attentive to the needs of all customers; show patience and ability to deal with difficult callers; be able to manage conflicts as they arise
  • Deal with people based on fact and within policies and procedures established
  • Maintain flexibility and organization through changing pace and workload
  • Timely, accurate and compliant processing of all direct orders including but not limited to:
    • Appropriate execution of order management including all SOX and internal controls related to order to cash
    • Timely and accurate communications to management when orders are delayed, or issues arise
    • Provide timely and useful updates on orders to the customers

Qualifications:

  • Call center and/or customer service center experience
  • Experience and complete proficiency in Microsoft Office Suite including Word, Excel, some PowerPoint, and Outlook required
  • Siebel experience preferred
  • Experience in high-pressure and fast-paced environment required
  • Previous pharmaceutical experience preferred
  • Must be proficient in both verbal and written English
  • Ability to work effectively and efficiently in a fast-paced work environment
  • Ability to communicate clearly and concisely both in writing and verbally
  • Ability to contribute to a team environment as well as function independently
  • Excellent organizational skills; knows when to seek assistance
  • Excellent communication skills, proficient in Microsoft Suite (Outlook, Excel, Word)
  • Fluent in Spanish is an asset but not required.
  • Knowledge of SAP is an asset but not required.
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