CRM Jobs - IT Quality Assurance Analyst I, 30222

at National General Insurance
Location Atlanta, GA
Date Posted October 21, 2020
Category Default
Job Type Full-time


Primary Purpose:

Responsible for executing test plans, test scripts, test cases and exploratory testing and for clearly documenting the results of their testing. Individuals in this role perform various types of testing including regression, integration, and system testing. They may work on Wintel, Mainframe, and/or Web applications. This position works collaboratively with the Project Managers, Business Analysts, Developers, and UAT testers.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Work in assigned projects in designated area of responsibility by prioritizing tasks and adhering to deadlines to meet department objectives and individual performance metrics
  • Analyze business requirements for the purpose of developing test scenarios and testing scripts
  • Assist with writing test plans and create test scripts for assigned area of responsibility and execute test cases
  • Quickly learn and understand front-end applications and to ensure quality testing is executed
  • Support defect management with creation of defects, providing information to app dev on expected outcome and retesting when assigned
  • Participate in defect triage meetings
  • Able to learn, understand and follow established QA procedures
  • Update and maintain traceability matrices to ensure test coverage
  • Provide accurate report of test progress to the QA Leadership team and follow up with development team on defects
  • Participate in root cause analysis discussions for all defects
  • Execute test scripts accurately and efficiently
  • Capture and communicate the results of testing accurately and clearly
  • Follow up with QA management pro-actively on issues and escalations and provide suggestions for possible resolutions
  • Work with members of Business Analysis, Application Development, and Project Management to assure timely completion of testing plans
  • Give input into the creation of necessary test data prior to test execution
  • Meet completion deadlines while ensuring accurate test execution
  • Contribute to a positive work environment fostering the values of initiative and accountability
  • Assist in all phases of code deployments; including, but not limited to, off-hours support and an occasional weekend

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 1+ years of relevant experience with formal testing methodology or relevant business operations experience
  • Ability to adhere to established Software Development Lifecycle methods
  • Ability to ensure all documentation is in order to facilitate audit requirement
  • Demonstrate analytical planning and problem solving skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Ability to share knowledge and provide subject matter expertise within area of responsibility
  • Ability to escalate issues appropriately
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Must be able to work in a dynamic environment and manage competing priorities

Desired Skills:

  • Build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support
  • Experience in Software Development Lifecycle principles
  • Advanced knowledge of Software Development Lifecycle principles
  • Experience in a manual software testing role May have worked in an operational area performing UAT or be a strong performer inquiring about system functionality
  • Previous experience in Insurance or Financial related industries
  • Knowledge of the Mortgage Industry, compliance and regulatory related requirements
  • Working towards a degree in MIS or other related field
  • Knowledge of programming languages (SIEBEL, SQL, XML)
  • Experience with Quality Management Testing tools