CRM Jobs - Manager of Business Process Improvement at SaaS Company, 30708

at Rekruiters
Location Austin, TX
Date Posted January 22, 2021
Category Default
Job Type Full-time


Location: Austin, Texas

Manager of BPI
Our client protects people and the environment by providing proven compliance solutions to oil and gas professionals from the field to the office. More than 30 years of experience drives innovative solutions that address the need for efficient data collection, reporting, and analysis – an integrated family of hardware, software and professional services backed by relentless customer service. 
Position Alignment
  1.  Strategic

  • Owner of the Enterprise Wide Systems Strategy (EWSS) and the Enterprise Architecture
  • Primary interface into the EWSS Steering Committee through formal program management related reporting related to EWSS milestones execution EWSS initiative risks. 
  • Partnering with internal stakeholders to identify existing challenges and future improvements, prioritize needs and develop processes and systems improvement roadmap. Represent the internal stakeholders when developing solutions with cross-functional partners.
  • Leading the discovery process and partner with cross-functional teams of business users, admins, developers, and engineers to identify, design, implement and test appropriate solutions to business processes, systems or reporting capabilities gaps
  • Acting as a SME on ERP, financial and CRM systems usage best practices
  • Leading the Data Governance efforts across the organization and ensure clean, comprehensive and consistent data management across processes and systems

20% 2.  Process Improvement and Change Management

  • Driving process improvement opportunities in collaboration with the business teams and support function to enable efficiency, scale and increased used of automation
  • Managing the creation and maintenance of supporting documentation, the change management process and delivery training for end-users in partnership with the HR/Training function
  • Leading the preparation and communication of systems and process changes with clearly identified impacts to the business supported by comprehensive business cases.
  • Partnering with the HR/Training function in the development of end user training and support pre and post- deployment of new business system capabilities.

30% 3.  Business Intelligence & Reporting

  • Own the business intelligence and data analytics strategy and operational execution, including ETL, data warehousing, development of analytical reports and dashboards, and data extracts
  • Drive increase use of self-serve reporting internally and for customers and partners

25% 4.  Partner & Program Management

  • Primary interface to 3rd party consultants engaged in the development of the planning, architecture, design and implementation of the EWSS
  • Management of 3rd party vendors engaged to manage/support all business applications across the enterprise.

15% 5.  Develop myself: get better all the time.

  • Understand key HR needs of my team, identify holes, develop plan to fill needs, build bench strength, identify & develop high potential people, work with under performing to improve.
  • Help my team understand more about their strengths. Help them get better & find the career they want. Develop rewards, plan & process compensation, support 121, recognize success.
  • Understand my strengths & weaknesses, identify my career desires, develop a plan to get better. Improve my leadership skills, support leadership forum, be a resource to other leaders.
  • Support and strengthen the culture, clearly understand & communicate purpose & culture.

What do you need to be successful?

  • Bachelor’s degree and at least 10 years of Process Improvement, Information Systems, Computer Science, Informatics, or related field experience.
  • Proven experience modernizing monolithic legacy applications into a modular integrated best-of-breed system architecture
  • Experience in digital transformation and ERP systems implementation and process development/re-engineering and SaaS order to cash applications
  • Hands on experience using Enterprise Architecture (EA) frameworks (e.g., TOGAF, Zachman, etc.)
  • Proven experience modernizing monolithic legacy applications into a modular integrated best-of-breed system architecture
  • Experience with systems architecture, integration, and business intelligence in a both cloud and on-premises data environments
  • Strong understanding of business intelligence, including Microsoft PowerBI, data warehousing, and ETL processes
  • Strong understanding of integration architecture, including relevant technologies such as iPaaS, JSON, XML, SOAP& REST APIs
  • Strong understanding of relational data structures, data analytics and visualization
  • General knowledge of process improvement techniques and general business operations
  • Experience with CRM, and ERP systems (MS Dynamics, Oracle Netsuite, etc.) integrations
  • General knowledge of various software development life cycles and best practices
  • Excellent ability to lead or participate in change initiatives, manage multiple priorities, and deliver consistent results on projects
  • Ability to collaborate with many types of end users and other stakeholders and operate effectively in situations with high complexity and varying degrees of clarity
  • Demonstrated analytical, critical thinking, interpersonal, and excellent written and verbal communication skills
  • CISA, PMP certified; an MBA is desired
  • Experience in a complex multifaceted electronics design & manufacturing environment with a broad portfolio of hardware, software, and engineering and field services solutions
  • Telecommunications industry and BSS/OSS experience
  • Experience with Field Service Management systems strongly preferred 

What we can offer you:

  • Competitive benefits focused on your physical well-being, including Medical, Dental, and Vision insurance and company provided Life and Disability.
  • Programs to improve your financial well-being, including a 401(k) plan with an employer match up to 4% with immediate vesting and financial education courses. 
  • Opportunities to give back to the community, including paid volunteer hours.
  • Supportive and collaborative environments, happy hours, and fun events.
  • Assistance to further your learning and development.
  • A rewarding culture, with a focus on positive business practices and protecting the environment. 


For more information on this job visit:

VC5 Consulting has been named by business journals as one of the best places to work.
We offer benefits such as weekly pay, health insurance, 401k and even profit sharing to our consultants.


JOB ID: 7160