CRM Jobs - Oracle Production Support, 24815

at Stellar IT Solutions
Location Charlotte, NC
Date Posted June 25, 2019
Category Default
Job Type Full-time


Our Fortune 500 client is looking for an Oracle production support Consultant to work on their project based out of Charlotte, NC

Role :Oracle production support

Location : Charlotte, NC

Duration: 1 Year

Poaition Type : Contract

Description of Services and any Work Independent Contractor is to provide (as applicable):
Manage Daily assignment of tickets to the newly formed Hypercare-Operations team and ensure delivery of the daily prioritized tickets.
Provide oversight and Leadership for quick resolving of Order to cash and Supply chain issues and accelerate moving Hypercare to Steady state support.
Lead Daily Triage calls with Business, Ops and Project teams to prioritize critical impacting tickets for teams and share clear status to Business on critical issues.
Incident Management and resolution during US Business hours and support Major incident resolution on weekends (as required).
Lead Governance for Incident and Problem Management and bring down Mean Time to Resolution for Incidents and improve Application stability on recurrence failures for Oracle ERP Batch and online.
Improve Knowledge Repository to accelerate Resolutions.
Continuously find opportunity to streamline Batch monitoring and automate Operational processes to reduce defects
from manual activities.
Monitoring and track the delivery of the BAU criteria/KPIs.
Support the business to navigate and adopt the BAU support structure.
Support the resolution of specific critical issues around Order Imports to Oracle, Oracle sync with MDM, One CRM
and other B2B / B2C portals, Invoice production, AR, Supply chain including distribution and planning.

Please send your updated word format resume along with your best contact details to [Click Here to Email Your Resumé] or call me at 240-774-0009

Stellar IT Solutions, is a Global IT Solution provider headquartered in Rockville, MD with operations in the US and India. Stellar IT Solutions has over 15 years of IT and consulting experience to give cost effective solutions to many Fortune 500 companies.

Contact Details:


[Click Here to Email Your Resumé]

(240)- 774- 0009

9210 Corporate Blvd, Suite 265,

Rockville, MD 20850.

Stellar IT Solutions