|Date Posted||December 7, 2019|
Top Skills Details:
- 2+ years experience in customer service
- 1+ years experience in negotiating resolutions/ troubleshooting/problem solving
- Must be able to operate multiple programs at once and be tech savvy.
Job Description:Order Processing Representative will be providing customer service and support in regards to billing inquiries.
Responsibilities include but are not limited to:
Troubleshoot and resolve customer billing inquiries using Oracle, Paymentech, and Siebel.
Research/Resolve/problematic orders (due to system issues) forwarded from Other BU's
Process exceptions and customer service requests from other departments and business units in an appropriate manner.
Act as the point-of-contact for other departments and business units for resolution of billing situations.
Identify recurring problems and provide input for a possible resolution to prevent future re-occurrence
- Ability to acquire knowledge of Siebel, Oracle, MS Excel, MS Word, and Paymentech usage.
- Quality of negotiations to resolve customer issues and create solution
- Ability to work well under stress and multitask
- Excellent written and oral communication skills.
Work Environment:Hours are 8-5pm with OT as required based on volume. This is a 9 month contract
Large call center setting but this is not on the phones.
Company has a casual dress code and is a customer comes first environment.
Their culture is take care of the customer's needs by providing the highest level of service and be a one stop resolution to problems.
Facility includes a gym, indoor/outdoor walking track, coffee bar, cafeteria, game room and more.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.