CRM Jobs - Salesforce Administrator, 15966

at PNC Financial Services Group
Location Orlando, FL
Date Posted June 12, 2018
Category Default
Job Type Full-time


Job Description

What will I be doing?

The Hilton Grand Vacations CRM group is looking for an experienced, certified Salesforce Administrator with or similar SaaS experience.  In this role, you will partner closely with Hilton Grand Vacations business units, CRM Team members and Corporate IT.

Our high-energy, client-centric environment is driven to employ best practices, creativity, and constructive teamwork in order to deliver effective, innovative and adoptable CRM | Sales Automation solutions to our valuable internal clients.

Additional Responsibilities Include: 
  • Prepare documentation including requirements, design documentation, test cases and other documentation as required through the project lifecycle.
  • Consult with business users to identify current operating procedures and deliver against business and system objectives.
  • Analyze, design, and configure software to develop and implement systems to meet customer facing business and technical requirements.
  • Responsible for supporting the maintenance of the functional areas of data management, dashboards, reports, etc. as well as maintaining and troubleshooting existing configurations and development.
  • Provide day-to-day tier 2 support and educate users with proactive best practices to enhance and increase their knowledge of
  • Establish and implement best practices for system maintenance, configuration, development, testing, data integrity, etc.
  • Research and communicate changes in upcoming versions of and other integrated applications.
  • Participate in cross-functional teams that address strategic business issues involving CRM and business operations, act in a consultative capacity to ensure optimization.
  • Contribute and assist with other company/department projects and initiatives unrelated to Salesforce administration.
  • Complete job-related training courses and/or seminars, as may be required for the job and/or assigned by Manager.

What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Bachelor's Degree
  • Active Administrator Certification
  • 3+ years experience encompassing the ability to define and re-design business processes and the ability to translate business requirements into configuration requirements
  • 3+ years’ experience with relational databases, data integration and analysis
  • Must have experience in CRM deployment and UI customization in SalesForce
  • Hands on experience with implementation and management of and other on demand CRM systems
  • Experience with large, complex deployments of
  • Knowledge of the configuration, deployment and expansion of including administration module, API, data loader, CTI, custom objects and workflow
  • Ability to adapt to changing environments
  • Exposure to formal Project Management processes
  • Process Improvement experience

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Experience using Lightning Salesforce Interface
What will it be like to be a Team Member with Hilton Grand Vacations?
At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.
Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth. 
Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit and