CRM Jobs - Salesforce Business Solution Consultant, 18320

at Apex Systems
Location Windsor, CT
Date Posted September 22, 2018
Category Default
Job Type Full-time


Apex Systems, the nation’s 2nd largest Information Technology staffing organization, has an opportunity for a Salesforce Business Analyst. The Salesforce Business Solution Consultant role supports the Business by working with the development teams with responsibility for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution to conduct software development.  Makes independent, creative, technical contributions to defining user business and functional requirements for enhancements and projects and implementing IT business solutions. Expert analytical resource focusing on highly visible, complex and critical business priorities. Forecasts and establishes plans for defining, delivering, enabling and supporting significant information technology components into the organization architecture. 

 This is a contract for a client in the Hartford, CT area (with some travel to Braintree, MA). If interested, send a resume to Carolyn Vojick, Senior PMO Recruiter, via [Click Here to Email Your Resumé]. To view all jobs from Apex, and/or sign up to receive posting alerts that match your criteria, join our Talent Network via


  • Direct deposit, immediate 401k contribution, weekly pay
  • Access to upcoming and recorded training webinars by PMI thought leaders which include the PMBOK Risk Management Chapter Lead Author, Editor of ProjectBestPractices newsletter, and more (our video archive has 10+ trainings geared towards BAs worth CDUs)

Profile Description:

  • Support Salesforce implementation based on business needs
  • Direct the requirements development for applying technology to satisfy business needs.
  • Proven integration and administrative skills
  • Serve as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
  • Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  • Work directly with and serve as the liaison between business units, technology teams and support teams.
  • Assist in quality assurance and defining testing strategy and risks. Provide significant contributions in the testing and debugging of new software or enhancements to existing software.
  • Build and maintain Salesforce reports and dashboards to track KPIs and develop actionable intelligence and metrics around sales funnel.
  • Monitor and manage data integrity while promoting best practices for system usage.
  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades
  • Apply change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments
  • Manage and configure Salesforce integrations, including custom integrations
  • Manage and configure Salesforce Sales & Service Cloud
  • Proficient in Lightning Platform and capabilities
  • Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users
  • Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
  • Maintains updated system documentation and Salesforce policies/procedures
  • Abide by team coding standards, development processes and best practices
  • Work effectively individually and with team members to achieve customer satisfaction and success.
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
  • Assist in the enforcement of project deadlines and schedules.
  • Deliver informative, well-organized presentations.
  • Support the execution of the development pipeline and delivery of Voya’s software products including vendor solutions to QA, and ultimately to production
  • Operate at a high technical level for all phases of IT projects; ensuring broader business implications of proposed IT solutions are considered. 
  • Identify applicable technology alternatives to given business problems using applied research and tools; reviews new products/services using pre-established evaluation criteria that include architecture standards and  the standards to request proposals with outside firms 
  • Coaches and mentors less experienced analysts.  Assign, check work and provide guidance on assignments to other team members

 Knowledge & Experience:

  • Certificates, Licenses, Registrations or Other Requirements:
  • Certified Salesforce Administrator essential required.
  • Salesforce Platform Dev I and II certifications desirable.
  • Bachelor’s Degree or equivalent experience in a directly related field
  • Eight + years of professional IT experience with leadership in technical and business analysis 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178