CRM Jobs - Senior Engineer - Middleware, 29408

at MAXIMUS
Location Saint Paul, MN
Date Posted August 1, 2020
Category Default
Job Type Full-time

Description

Job Description Summary

Sr. Engineer - Middleware

The Middleware Sr Engineer provides expertise, mentoring & leadership in the areas of application server installation, upgrades, patches, tuning, performance monitoring, troubleshooting, application deployments, container management, support and documentation of standards, environments and procedures for the administration of all supported environments.

Job Duties and Responsibilities:

Creative/development/independent judgment responsibilities
• Serves as a Subject Matter Expert for the applications supported, and a point of further escalation for non-routine
P1/P2 issues
• Responsible for managing and reporting on all major team deliverables, including projects assigned to more junior
staff on projects specific to the task that the Sr Engineer is assigned
• Responsible for identifying, proposing to management, and implementing process improvements around automation
and service stability
• Responsible for technically managing project initiatives related to supported applications
• Creates and maintains system documentation including troubleshooting guides, support processes, and break-fix
procedures based on lessons learned in resolving non-routine escalations; communicate this information to the team.

Administrative/Routine responsibilities

• Participate in application deployments and approved changes into the environment in accordance with corporate
change policy standards
• Participate in optimization efforts related to application performance and tuning application server components
• Coordinate w/ Systems PM in reporting defects discovered during support
• Facilitate the shutdown, recovery and testing of all impacted applications during Operating System patching cycles.
• Assist with application administration and user provisioning as required, or when these tasks cannot be delegated
without introducing stability issues within the supported solution
• Participate in after-hours support for assistance in production recovery or time sensitive changes, which can only
occur outside of standard business hours.
• Required to travel off-site for up to 10% of overall work time.
• Responsible for adhering to established safety standards
• Must be able to remain in a stationary position for an extended period of time
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
• Work is constantly performed in an office environment
• Performs other duties as assigned by management.

Education and Requirements:

• Requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a
PhD with 3 years experience; or equivalent experience.
• AWS Cloud Practitioner certification required.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team
lead.
• WebLogic, Tomcat or TC server, and apache hands on support experience.
• User level knowledge in a UNIX (Solaris) or Linux (RHEL) command-line environment.
• Proficient in using and maintaining Unix shell scripts to automate system tasks
• User level experience with Puppet/Ansible or equivalent technologies.
• Awareness of architectural elements required to support large installations and maintain high availability such as
clustering, and load balancing w.r.t above listed applications
• Able to work in fast paced environments and have awareness of programming environments
• Proactive, can-do attitude whose actions work toward continuous process improvement
• Good analytical, troubleshooting, knowledge sharing, collaborative and mentoring skills
• Good troubleshooting and diagnostic abilities
• Must be able to write effective technical documents and reports as a primary focus of daily duties
• Excellent communication ability (verbal, written, and presentation) and an effective team player
• Experience supporting all phases of the system development life cycle including development, testing, QA and
production.
• Must exercise effective judgment and follow established procedures in support of production, 24x7, and other critical
environments
• Experience within supporting one or more of the following application instances desired: IIS, .Net, LifeRay, Crystal
Report Server, Siebel CRM, OBIEE, Oracle Forms and Reports, JIRA, IBM, InQuira, OnDemand, MicroStrategy, Docker,
PCF, F5 and/or VMware Ops Center.
• Relevant industry certifications (.Net, IIS, Java, Unix/Linux, MCSE, Application Server, Database, Image Capture)
preferred
• Experience with Microsoft IIS administration, configuration, and deployments for .NET applications preferred
• Knowledge of government sponsored health care programs and systems preferred

 

Essential Duties and Responsibilities:
- Serve as a Subject Matter Expert for the applications supported, and a point of further escalation for non-routine P1/P2 issues.
- Responsible for managing and reporting on all major team deliverables, including projects assigned to more junior staff on projects specific to the task that the Sr Engineer is assigned.
- Responsible for identifying, proposing to management, and implementing process improvements around automation and service stability.
- Responsible for technically managing project initiatives related to supported applications.
- Create and maintain system documentation including troubleshooting guides, support processes, and break-fix procedures based on lessons learned in resolving non-routine escalations; communicate this information to the team.
- Participate in application deployments and approved changes into the environment in accordance with corporate change policy standards.
- Participate in optimization efforts related to application performance and tuning application server components.
- Coordinate w/ Systems PM in reporting defects discovered during support.
- Facilitate the shutdown, recovery and testing of all impacted applications during Operating System patching cycles.
- Assist with application administration and user provisioning as required, or when these tasks cannot be delegated without introducing stability issues within the supported solution.
- Participate in after-hours support for assistance in production recovery or time sensitive changes, which can only occur outside of standard business hours.
- Required to travel off-site for up to 10% of overall work time.
- Responsible for adhering to established safety standards.
- Must be able to remain in a stationary position for an extended period of time.
- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
- Work is constantly performed in an office environment.
- Performs other duties as assigned by management.

Minimum Requirements:
- Requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
- Determines methods and procedures on new assignments and may coordinate activities of other personnel as a team lead.
- WebLogic, Tomcat or TC server, and apache hands on support experience.
- User level knowledge in a UNIX (Solaris) or Linux (RHEL) command- line environment.
- Proficient in using and maintaining Unix shell scripts to automate system tasks.
- User level experience with Puppet/Ansible or equivalent technologies.
- Awareness of architectural elements required to support large installations and maintain high availability such as clustering, and load balancing w.r.t above listed applications.
- Able to work in fast paced environments and have awareness of programming environments.
- Proactive, can-do attitude whose actions work toward continuous process improvement.
- Good analytical, troubleshooting, knowledge sharing, collaborative and mentoring skills.
- Good troubleshooting and diagnostic abilities.
- Must be able to write effective technical documents and reports as a primary focus of daily duties.
- Excellent communication ability (verbal, written, and presentation) and an effective team player.
- Experience supporting all phases of the system development life cycle including development, testing, QA and production.
- Must exercise effective judgment and follow established procedures in support of production, 24x7, and other critical environments
- Experience within supporting one or more of the following application instances desired: IIS, .Net, LifeRay, Crystal Report Server, Siebel CRM, OBIEE, Oracle Forms and Reports, JIRA, IBM, InQuira, OnDemand, MicroStrategy, Docker, PCF, F5 and/or VMware Ops Center.
- Relevant industry certifications (.Net, IIS, Java, Unix/Linux, MCSE, Application Server, Database, Image Capture) preferred
- Experience with Microsoft IIS administration, configuration, and deployments for .NET applications preferred
- Knowledge of government sponsored health care programs and systems preferred

MAXIMUS Introduction

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

 

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.