CRM Jobs - Senior Salesforce Business Analyst, 26188

at Kforce Technology
Location Chandler, AZ
Date Posted October 8, 2019
Category Default
Job Type Full-time

Description

RESPONSIBILITIES:

Kforce has a client in Chandler, Arizona (AZ) that is seeking a Senior Salesforce Business Analyst.

Duties Include:

  • Advise management on industry best practices, capability of the application, and assist with setting strategy for the optimal use of Salesforce.com
  • Design, develop, modify, implement and document business processes in a Salesforce.com Enterprise Application environment (Apex coding, Visual Force, Lightning)
  • Support the data integration between Salesforce.com and other systems
  • Develop reports and analytics using standard Salesforce.com reporting functionality
  • Translate functional requirements into technical solutions and function as the primary interface to the technical team
  • Work with business process owners and customers to analyze and solve business problems
  • Works on complex and high impact issues
  • Understands business objectives and problems, identifies alternative solutions, performs feasibility studies, cost/benefit analysis and suggests the best course of action
  • Contribute to cross functional project teams that address customer initiatives or IT infrastructure needs; may develop and disseminate training in areas of focused responsibility to IT staff and customers
  • Provide problem resolution of customer issues reported via the IT Service Desk System in compliance with applicable SLA (Service Level Agreement)
  • Provide support to junior staff members who cannot find resolutions to open issues
  • Follow an iterative software development methodology and contribute to all phases of the software development lifecycle and support processes
  • Maintain professional training and certification requirements
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