CRM Jobs - Sr CC Business Analyst, 30312

at Lowe's Home Improvement
Location Wilkesboro, NC
Date Posted November 4, 2020
Category Default
Job Type Full-time

Description

The primary purpose of the role is to coordinate technology-related activities (e.g., Telecom, Siebel, Sterling, Genesis, etc.) across all Contact Center locations in order to implement new capabilities, enhance operations, and minimize technology roadblocks. This includes responsibility for participating in ongoing maintenance activities to maximize performance of current technology, identifying new system needs, contributing to business cases to support new technology requests, participating in business continuity planning, providing justification and tracking of systems work IT does to support the Contact Center, and coordinating Contact Center user acceptance testing. This role adds overall value by developing and maintaining close business relationships with internal business partners in order to enhance Contact Center technologies.

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