CRM Jobs - Sr. SalesForce Business Analyst, 26189

at Kforce Technology
Location Phoenix, AZ
Date Posted October 8, 2019
Category Default
Job Type Full-time



Kforce has a client seeking a Sr. SalesForce Business Analyst in Phoenix, AZ.


  • Responsible for maintaining and executing the Client Services and Credit Operations Technology blueprint
  • Analyzing and scoping of proposed Operations SFDC process and development projects to enable the approval and prioritization process
  • Work to understand requirements, validate data sources, perform solution design, configure and guide end-user testing by interfacing with admins / developers for defect resolutions
  • Perform system analysis when needed to assist in use case development, solution design, and implementation activities
  • Perform general Salesforce support functions including user account maintenance, reports, profiles, dashboards, workflows, new user setup, and other related tasks
  • Partner with subject matter experts, engineering teams, and vendors for scope prioritization to deliver world class scalable business solutions for the organization
  • Work via Agile Scrum methodologies
  • Actively participate in QA and UAT activities prior to releases
  • Help to provide ongoing Salesforce end user training, run books, and documentation
  • Cross-Train with other functional Business Analysts and Enterprise Applications team to provide continuity across the organization
  • Provides overall systems architecture expertise in order to relate to and build upon existing technical environments
  • Defines business processes using CRM & SFDC best practices
  • Work to understand requirements, validate data sources, perform solution design, configure and assist end-user testing by interfacing with developers for defect resolutions
  • Provide oversight and input during architecture reviews and during Define, Design and Build phases
  • Provide competence and skills to secure successful engagement with the stakeholders from solutions and delivery perspective