CRM Jobs - Technical Writer, 30353

at Experis
Location Atlanta, GA
Date Posted November 13, 2020
Category Default
Job Type Full-time

Description

Ideal candidate will be writing new and updating existing procedures necessitated by the conversion of an existing Seibel CRM to Salesforce. Familiarity of insurance process, and Salesforce functionality is a plus.

Looking for a contractor that is extremely process heavy. They will be converting the legacy Siebel CRM over to Salesforce CRM. Experience documenting and using Salesforce will be critical. They will need to successfully transition and translate the old technology to the new technology, effectively.

Gather and analyze technical, system and business information from various sources to document new or changing functionality and process.

Collaborate with internal teams, including Developers, Business Analysts, Program Management, Product Owners, Training, subject matter experts and Business & Sales Enablement.

Actively participate in impact analysis and ensure that process and procedure impacts are identified and appropriately reflected for impacted users.

Determine the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly

Updates existing docs to reflect changes to functionality and composes new documents as necessary.

Write, format, edit, review, and proof procedural and technical information for system users.

Administrates appropriate review, version control and publishing process for content being produced or updated.

Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables. Provide timely status updates.

Bachelors Degree in Communications, English, Journalism, Technical Writing, Curriculum Development or related field or equivalent experience

Minimum five years experience in technical writing or similar role.

Experience working with Subject Matter Experts.

Experience working with Agile/Scrum software development teams.

Familiarity with SalesForce,and SF Knowledge environment and sales administration preferred.

Demonstrated analytical skills, business decision making skills and working in a team environment.

Ability to communicate complex technical topics to non-technical stakeholders both internally and externally.

Experience in working with source control systems and tools, ex: JIRA

Effective communication skills with ability to influence others

Strong problem solving, analytical and critical thinking skills

Ability to exercise discretion and independent judgment

Demonstrate ability to work with employees at all levels of the organization as well as outside the company

Strong organization skills to prioritize multiple tasks while working effectively in a very fast paced and dynamic environment

Regularly exercises discretion and independent judgment the in performance of his/her job duties.

ManpowerGroup is an Equal Opportunity Employer (EOE/AA)

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