CRM Solutions Consultant

at CGI Group, Inc.
Location Hartford, CT
Date Posted April 14, 2021
Category Default
Job Type Full-time

Description

CRM Solutions Consultant

Position Description
CGI is looking for a result oriented Senior CRM Solution Consultant with excellent knowledge on leading CRM platforms in the market. The person will act like a true consultant and invest time to understand customer requirements, perform due analysis, compare the CRM solutions offerings against the requirements, come up with solution recommendations, implementation plan and implements the solution. The person should be an excellent team player with customer first mindset.

Your future duties and responsibilities
• Leading sessions to understand customer CRM needs, come up with solution recommendations, solution design, cost estimates, implements the solution and provide support
• Follow the agile/scrum methodology to manage the projects
• Create standard offerings on the CRM solutions and work with customer to explain the benefits to them
• Ability to articulate and communicate complex problems in a simple, logical and impactful manner.
• Able to address and map complex business processes and technology challenges in relation to implementation of CRM technologies.
• Display attention to detail in executing, reviewing the quality standards and coach team members on the implementation journey.

Required qualifications to be successful in this role
Minimum Degree Required:
Bachelor Degree in business administration or equivalent

Minimum Years of Experience:
At least 5+ year(s) of CRM solution evaluation/solution/implementation experience
At least 8+ year(s) of overall IT experience. One should have gone through an entire SDLC oneself.

Certification(s) Desired:
Salesforce.com Certified Administrator, and/or Salesforce.com Certified Developer, Salesforce.com Certified Sales/Service Consultant, Microsoft Certified: Dynamics 365 Supply Chain Management, Manufacturing Functional Consultant Associate, Microsoft Certified: Power Apps + Dynamics 365 Developer Associate

Functional and Technical Capabilities
• Proven track record of developing and delivering solutions using Salesforce and CRM Dynamics technology-enabled solutions
• Excellent knowledge in supporting large organizational transformation and improving performance of their key business units (Lead generation, demand generation, sales, marketing, IT and operations).
• Experience in Salesforce design and solution architecture for Force.com custom applications, Sales Cloud, Communities.
• Utilize functional/technical designs to build out Salesforce solutions in Sales, Service, CPQ, Communities, Billing areas
• Utilize functional/technical designs to build out Sales, Finance & Operations, Customer Service, Field Services, Marketing solutions using CRM Dynamics
• Good understand of common CRM data architecture, integration with external solutions, data model and workflow.
• Utilize system application implementations, software configurations and other coding in the CRM technological product suites in Salesforce.com; utilize Salesforce design, configuration, integration, and Apex coding and data migration.
• Understand third party integrations, functionality, and impact of these integrations.
• Working knowledge of a SQL products, JIRA/Agile central, SharePoint, Confluence tools, MS-office tools
Expert level ability in Reports, Dashboards and Workflows; Ability to design complex assignment rules, escalations and criteria based workflows

Est. Salary Range (Colorado Only): $107,000-$120,000*

*Disclaimer: In accordance with Colorado's Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [Click Here to Email Your Resumé] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills

  • CRM Ops Support & Process Mgt
  • CRM Solutions