CRM Support Specialist

at Shriners Hospitals For Children
Location Atlanta, GA
Date Posted November 24, 2021
Category Default
Job Type Full-time

Description

The CRM Support Specialist is responsible for daily oversight of Blackbaud Constituent Relationship Management system (BBCRM) which tracks gifts, financial, biographical and other relational information on Shriners Hospitals for Children donors. This position will work together with the CRM support team to assist, train and support all users of BBCRM and assist with maintaining data integrity. This position reports to the CRM System Administrator.

Shriners Hospitals for Children is an EOE/Drug-Free, Smoke-Free Workplace

POSITION RESPONSIBILITIES:

Blackbaud CRM Support – 60%

Responsible for end user support of the Blackbaud CRM system. Responsibilities include adding and training new users, creation of ad-hoc and smart queries as per end user requests, troubleshooting issues with letters, queries, batches and revenue entry. Resolve all assigned CRM requests in a timely and professional manner. Work directly with hospital gift officers and development assistants on projects and surveys requested by Chief Development Officer.

Blackbaud CRM Training -25%

Will follow the training program developed by the CRM Support Manager to train new users and facilitate ongoing refresher training via WebEx. Responsible for learning new features of BBCRM and teaching them to end users. Assist with adding new users to training environment and apply appropriate site permissions.

The CRM Support Specialist is responsible for daily oversight of Blackbaud Constituent Relationship Management system (BBCRM) which tracks gifts, financial, biographical and other relational information on Shriners Hospitals for Children donors. This position will work together with the CRM support team to assist, train and support all users of BBCRM and assist with maintaining data integrity. This position reports to the CRM System Administrator.

Shriners Hospitals for Children is an EOE/Drug-Free, Smoke-Free Workplace

POSITION RESPONSIBILITIES:

Blackbaud CRM Support – 60%

  • Responsible for end user support of the Blackbaud CRM system. Responsibilities include adding and training new users, creation of ad-hoc and smart queries as per end user requests, troubleshooting issues with letters, queries, batches and revenue entry. Resolve all assigned CRM requests in a timely and professional manner. Work directly with hospital gift officers and development assistants on projects and surveys requested by Chief Development Officer.

Blackbaud CRM Training -25%

Will follow the training program developed by the CRM Support Manager to train new users and facilitate ongoing refresher training via WebEx. Responsible for learning new features of BBCRM and teaching them to end users. Assist with adding new users to training environment and apply appropriate site permissions.

Data Integrity – 15%

  • Perform data entry, constituent merges, and data clean up as needed. Assist with correcting foundation, household, organization and fund entries. Provide support to Prospect Analysts with data entry for high-end prospect donors.