D365 Business Systems Analyst – CRM

at Kforce Technology
Published June 26, 2022
Location Highland Beach, FL
Category Default  
Job Type Full-time  



Kforce has a client seeking a D365 Business Systems Analyst - CRM in Boca Raton, FL.

The D365 Business Systems Analyst - CRM will play a critical role in improving the functionality within our CRM module and the efficiency of our Sales & Customer Service function. Responsible for requirements gathering, solution design, UAT testing, SDLC documentation, data integrity, and ongoing support and management of the Microsoft Cloud SaaS Dynamics 365 CRM platform.


  • D365 Business Systems Analyst will gather and document business processes and requirements with managers and users
  • Advise internal customers/users on best practices, user interface, and architecture
  • Assist technical team with architecting Dynamics 365 CRM system, including customizations and reports, to model the client's organizational processes
  • Provide references for users through Microsoft Dynamics 365 online training, writing, maintaining user documentation, and providing end-user applications support
  • As a D365 Business Systems Analyst, you will assist in developing project budgets, and ensure work is completed on-track and within budget
  • Identify information needs not currently met by existing software or systems
  • Conduct design review sessions with the customer to demonstrate completed work and gather adjustments and changes
  • Work with other members of the Technology Transformation team to help evaluate data and processes, trouble-shooting systems and incorporating solutions as required
  • Manage the implementation of the software and processes within the CRM module/business area
  • Develop strategies to improve timeliness of information and overall efficiency
  • Assess the cost/benefit of recommended process changes
  • Follow up with managers and users to ensure compliance with new procedures and effectiveness of new systems
  • Perform post-implementation review
  • Accountable for quality, completeness, and on-time delivery of an assigned project