Dynamics CRM Product Owner / BA

at Kforce Technology
Location Chicago, IL
Date Posted August 5, 2021
Category Default
Job Type Contractor



Kforce has a client that is seeking a Dynamics CRM Product Owner/BA in Chicago, IL.


  • Dynamics CRM Product Owner/BA understands the business needs within CRM by connecting regularly with stakeholders and key users across the business
  • Plan and manage CRM roadmap
  • Communicate needs to CRM architect/ development leads and work together to plan global improvements that meet business needs
  • As a Dynamics CRM Product Owner/BA, you will build and prioritize backlog of epics and user stories
  • Refine user stories with the CRM dev team and work back with stakeholders for any questions/feedback; Ensure user stories clearly articulate business needs and include mocks/supporting documentation as needed to ensure shared expectations for the dev team
  • Plan sprints and release timing for epics; Oversee progress to hit targeted release dates
  • Dynamics CRM Product Owner/BAs communicate to key stakeholders what will be released and when
  • Lead sprint planning sessions with the CRM development team to explain epics and stories and ensure there is a shared understanding of the needs
  • Validate that sprint stories meet acceptance criteria; Dynamics CRM Product Owner/BAs create bugs when needed and work with dev team to get resolved
  • Validate that completed epics can be released
  • Coordinate with Product Owners from other workstreams where there are cross-stream impacts
  • Work with CRM admin team as needed to ensure they understand and can support system updates; can also work with admin teams for changes where dev team is not needed
  • Ensure there are necessary plans/materials for change management and release communications
  • Work hand in hand with Project managers, program managers and project teams to ensure successful implementations; Coaching and mentoring team members and facilitate peer reviews