Enterprise CRM Systems Manager

at Blackstone Talent
Published January 9, 2022
Location Houston, TX
Category Default  
Job Type Full-time  

Description

Our firm has partnered with a global professional services firm to place an Enterprise CRM Systems Manager . The Enterprise CRM Systems Manager will be responsible for the management of the firm’s CRM, Marketing and Sales systems. If you are a professional who is recognized as a “thought leader” in Client Development systems and processes, this role is ideal for you!

Responsibilities

• Primary systems administrator to the firm’s Client Development systems.

• Liaison between key functional users of the system (Client Development, lawyer practice departments) and the technical staff who support the system.

• Manages Client Relations Management, Marketing and Sales systems by providing direction in the configuration, design, and usability of the systems.

• Provides leadership for the continuous management, development and support of the systems portfolio supporting our Client Development Department.

• Project management for system and add-on modules, implementations, and upgrades.

• Oversees the process of integrating data from other firm business systems (HRIS, Client/Matter system, New Business Intake system) into the CRM system (such as lawyer

• Directs the staff in managing system data by establishing data standards and developing processes and procedures for maintaining the data according to those standards. Monitors communication of data standards to end users.

• Backup system administrator and technical support by monitoring processes, activating, and inactivating user accounts, and setting up proxy relationships as needed

Qualifications

• 5 years’ experience working with software focused on CRM, marketing automation and analytics supporting a Client Development or Sales organization

• Bachelor’s degree in Business, IT, or related preferred

• Minimum 5+ years Information Systems or Project Management leadership role in a law firm or professional services firm

• PMP Certification preferred

• Previous exposure to business development and/or marketing activities

• Ability to write and understand complex SQL queries to develop or troubleshoot system features

• Familiarity with firm business processes, including client development, accounting, human resources, business development, and new business intake

• Familiarity with the services delivered by I.T. department.

The company offers very competitive salary, generous annual bonus potential and benefits package. There is a lot of opportunity within this company to gain new responsibilities and work in an environment that encourages their employees. Compensation for this position can reach up to $145k + bonus for the ideal individual. If this is an opportunity that you are interested in and you have the appropriate background, please e-mail your resume to [Click Here to Email Your Resumé]