GOV CRM Business Process Engineer
| Published | March 24, 2023 |
| Location | Richmond, VA |
| Category | Default |
| Job Type | Full-time |
Description
¦ Direct coordination with the Stakeholder for requirement gathering, eliciting and coordinating with technical to develop new CRM/ Salesforce or equitant applications
¦ Used Data Analytical tools like Dataverse, Microsoft Excel, vlookup, Pivot tables
¦ Experience on working on CRM tools or similar Salesforce, Monday
¦ Responsible for issuing the tool licenses to new users
¦ Strong command on written and verbal communication skills
¦ Experience across the project life cycle in Software Development Life Cycle SDLC and the Software Test Life Cycle STLC
¦ Expertise in defining the product roadmap based on the strategy and vision
¦ Writing technical specifications for planned work
¦ Skilled Team leader with the ability to influence, motivate and execute projects in a cross functional environment
¦ Experience in identifying business opportunities based on analytics data, market trends, user research and benchmark testing results
¦ Expert knowledge of all phases of the project and product development lifecycle, from concept design to final delivery and rollout
¦ Proficient in gathering requirements from Business stakeholders and understanding project/business goals
¦ Expertise in articulating business goals to technical teams and providing stable and scalable solutions
¦ Agile proficient in SCRUM framework, artifacts, SPRINT planning and review.
¦ Experience in the field of testing the frontend web and mobile applications as well as testing their integration with the backend systems including Web services.
¦ Proficient in creating and executing UAT test cases, developing test plan, managing defect tracking, assisting Quality Assurance team.
¦ Strong Customer Training.
¦ Experience in leading the projects with full-fledged Agile/Scrum Methodology
¦ Experience with Functional, Regression Testing, Integration and UAT Testing
Preferred
¦ Experience working on projects Strong understanding of and ability to configure security groups, roles and teams
¦ Advising business users on best practices for development or integration processes
¦ to simplify and digitalize the Government process in Case management applications to cater to needs of internal customers. Involved in every phase of development.
¦ Direct coordination with the Stakeholder (Office of the Governor) for requirement gathering, eliciting and coordinating with technical team to develop new CRM applications.
¦ Working towards redefining processes/workflows of existing CRM applications based on customer feedback.
¦ Strong experience in working with agile methodology.
¦ Experience working on Microsoft Azure and Dev ops
¦ Experience in writing user stories, use cases, test plan documents.
¦ Perform User acceptance testing, functional testing and integration testing for various CRM applications.
¦ Responsible for issuing the CRM licenses to new users .
- provided by Dice