IT Business Analyst (CRM).

at DivIHN Integration Inc
Location Tewksbury, MA
Date Posted September 17, 2021
Category Default
Job Type Contractor


DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program. 
Check out our careers page to see all of our job openings:
One of our BEST F500 customers has engaged us to help them hire a IT Business Analyst (CRM). to be available to work out of their office in Tewksbury, Massachusetts; details can be found below.
12 months
Please apply or call one of us to learn more

For further information please contact our Talent Specialist: Vivek at (630) 847 1949.
Title: IT Business Analyst (CRM).
Location: Hybrid remote/onsite in Tewksbury
Location: 12 months
Non-exempt role

*Please ensure candidates meet the qualifications as outlined in the Required Skills section.

Top skills sets:
- Minimum of 3 years of experience on CRM and/or e-commerce technologies like and SAP Hybris.
- Ability to manage small initiatives/projects
- Leadership capabilities (ability to think creatively and strategically and influence others)
- Ability to work independently (take ownership of activities and lead to closure without supervision)


Sr. IT Business Analyst, Commercial will work closely with business teams in the commercial space, including Customer Experience, Sales, Marketing and pricing teams to understand requirements and pain points and deliver appropriate IT solutions. The candidate will also partner with the internal cross-functional IT teams and vendors to deliver solutions on commercial applications like, SAP Hybris, Microsoft BI, and other related technologies. The candidate should have strong organizational skills to multi-task across multiple projects to ensure successful delivery.


  • Lead and liaise engagements with business teams to gather business requirements, create business process flows, and discuss solution designs.
  • Understand business processes, use cases, requirements, product functions, system integrations and data flow in depth.
  • Build user stories and to-be process flows to support the design and development of IT solutions.
  • Work closely with technical team to translate business requirements into technology design and solution.
  • Continuously engage with business teams to manage application enhancement streams.
  • Provide day-to-day operational support to business teams and commercial applications by coordinating support with appropriate IT teams.
  • Manage small initiatives/projects to meet scope, budget, timeline and business benefits/deliverables.
  • Ability to influence and guide the conversation with strategic focus and long term thinking
  • Minimum of Bachelors Degree
  • Minimum of 3 years of experience on CRM and/or e-commerce technologies like and SAP Hybris.
  • Experience in creating, maintaining, and supporting all application development artifacts including user stories, process flows, screen mockups, data diagrams, business rule definitions, design documents, user manuals, and training materials
  • Flexibility to work with remote and global teams and time zones
  • Excellent communications and interpersonal skills.


  • or SAP Hybris (SAP Commerce) Certification and solid understanding of the platform and its architecture
  • Both business process savvy and technology savvy. Ability to learn quickly in both business domain and technology domain
  • Self-motivated, independent and results-oriented mindset with experience in project management, software, and application development methodologies
  • Familiar with Agile/Scrum methodology and tools such as JIRA and Confluence
  • Familiar with SDLC (software development life cycle)

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.