Remote Salesforce Product Manager (Service)

at Mason Frank
Location Atlanta, GA
Date Posted August 31, 2021
Category Default
Job Type Full-time

Description

Remote Salesforce Product Manager

Technology: Salesforce.com

Job Type: Permanent

Salary: $100k - $120k

Date Posted: August 30th, 2021

A Salesforce end user in the Higher Education space is looking for a Salesforce Product Manager to join a rapidly expanding and robust team of Salesforce professionals. The ideal candidate has hands on experience working as a Salesforce Business Analyst or Salesforce Product position (Manager / Owner). This person should also have experience rapidly scaling organizations and thrives in a fast-paced, start-up environment. If you think you might be a fit after reading the description below, please don't hesitate to apply - even if you don't check off every bullet point!

Job Requirements:

  • Experience as a Salesforce Product Manager / Owner, or Business Systems Analyst
  • Manage scope of departmental projects, including budget, timeline, and triaging of team responsibilities
  • Proficient with SFDC declarative tools (process builder / workflow)
  • High business acumen with the ability to fully understand end-user requirements and translate to technical requirements
  • Lead department specific Sprints and accurately direct cross-functional team members
  • Proficient with Salesforce Service Cloud and operational applications
    • EX: Workday, Gainsight, Heroku, Mailchimp, SurveyMonkey
  • Experience with full discovery process, including requirements, user stories, backlogs, prototypes, and C-Suite communications
  • Comfortable owning Salesforce Service domain (roadmap, recruiting)
  • Comfortable working within a robust team of Salesforce experts and reporting into the Director level

Basic Qualifications:

  • Certifications listed below are in order of relevance. These are preferred but not required - hands-on experience is also heavily considered
    • Salesforce Certified Administrator (SCA), Salesforce Certified Advanced Administrator (SCAA),
    • Salesforce Certified Service Cloud Consultant
    • Project Management Professional (PMP), Certified Agile Practitioner, Certified Scrum Master (CSM)
  • Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related fields

Essential Functions:

  • Act as a key point of contact for Salesforce updates and refactoring of operational systems
  • Direct a robust team but be able to work independently
  • Be comfortable working through pain points of end users and providing user support
  • Be comfortable interfacing cross functionally with various business unit leaders
  • Question around and work to identify areas of improvement for given technical requirements
  • Confidently act as a key resource for your team and lead by example with Salesforce best practices
  • Stay current on new features of application to ensure company is utilizing the application as effectively as possible

Salary is negotiable based on experience ($100k-$120k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as a Salesforce Product Manager.