Overview:

Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at our company owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This position is based in Rhode Island or may be a Remote Position.

The Senior Salesforce Administrator is responsible for executing day-to-day configuration, support, maintenance, and improvement of our Haywards CRM platform; this includes system, data, and user maintenance. With direction, provided by the Salesforce Project Manager and Senior Salesforce Administrator, the Salesforce Administrator works with other Admins and Developers to identify, develop, test, and deploy features and designs supporting key strategic business processes.

Responsibilities:

• Ensure service level availability of the Force.com platform and integration applications and provide on-call support for break/fix/enhancement activities to resolve application issues.
• Follow best practices in maintaining production and sandbox configurations, meta data, and customer data.
• Design, create and maintain users, roles, profiles, hierarchies, security rules, and permissions according to SOX 404 guidelines.
• Monitor application storage usage and archive data as needed.
• Provide QA testing and UAT assistance supporting peer reviews and well as end-to-end design.
• Assist in administration, development, and deployment of salesforce.com and custom applications leveraging best practice solutions wherever possible.
• Support the development of additional salesforce.com functionality to enhance performance of business processes including, but not limited to, object design, page layouts, workflows, approval processes, user roles & profiles, and Chatter groups.
• Proactively seek out and identify needed system changes by gathering feedback from users.
• Manage and deploy system changes without interruption to users.
• Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
• Coordinate and deliver remote training for users on new and existing functionality.
• Manage new releases of salesforce.com and efficiently roll out new features.
• Assist sales, tech service, and marketing management in defining processes in salesforce.com to help monitor activities, trends, sales and leads.
• Create and maintain reports and dashboards.
• Build and manage report folders for reps to improve sales and support efficiency.

Qualifications:

Capabilities/Qualifications:

• 2+ years of Salesforce experience.
• 3+ years supporting teams in a technical capacity.
• Expertise in writing flows, validation rules, formulas, duplicate and matching rules, and developing training material.
• Proven success in gathering information from stakeholders and converting to technical requirements.
• Excellent client-facing written and oral communication skills.
• Experience working with source control and continuous integration.

Education / Experience:

BS/BA Degree in related discipline or comparable industry experience.

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