Salesforce Administrator

at Kforce Technology
Location Miami, FL
Date Posted April 28, 2021
Category Default
Job Type Contractor

Description

RESPONSIBILITIES:

Kforce has a client seeking a Salesforce Administrator in Miami, FL.

Summary:
We are looking for a highly capable Salesforce Administrator to ensure that our corporation capitalizes on the benefits offered by our Salesforce CRM system. In this role, your duties will include creating user accounts, maintaining our sales, marketing and customer support systems, managing installed applications and training staff on the effective use of Salesforce products. Work closely with salesforce developers, scrum teams and project managers to ensure proper controls when deploying updates across multiple systems. React quickly to resolve issues.

Responsibilities:

  • Ensuring optimal performance of Salesforce systems and products
  • Upgrading and configuring Salesforce systems for optimized integration
  • Managing Salesforce roles, profiles, sharing rules, triggers, workflows, and groups
  • Managing multiple Salesforce environments and sandboxes
  • Refreshing sandboxes from production and ensuring emails, phone numbers and other customer PII is masked
  • Importing sales department leads, contacts, and other data
  • Maintaining the Sales, Service and Marketing Clouds
  • Managing and installing apps as required including Pardot, DocuSign, Ring Central, Dialog Tech, Field Service Lightning
  • Building and supporting custom reports and dashboards
  • Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
  • Evaluating and installing new Salesforce releases, as well as providing training and support
  • Documenting processes, including error reports and changes to field history tables
  • Preparing reports for Sales and other departments
  • Troubleshoot issues
  • Support deployments
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