Salesforce Administrator

at Cortech
Location Culver City, CA
Date Posted May 3, 2021
Category Default
Job Type Contractor

Description

Position Summary: The Salesforce Administrator supports the Salesforce.com application, which is critical to the day-to-day operations of the business. The Salesforce Administrator is responsible for managing all aspects of Salesforce.com including maintenance, upgrades, troubleshooting, customization, access and security, and employee training and support. The role researches and develops new and innovative solutions to address business needs and coordinates with the Director of IT and business leaders for successful deployment and ongoing support. Minimum 3 years’ experience administering Salesforce.com Sales Cloud and Service Cloud, including customizing fields, records, record sets, workflows, reports and other standard objects Working knowledge of various products and solutions offered by Salesforce and its partners, MapAnything and MetaLocator experience a plus Experience moving from Salesforce.com
Responsibilities:
Collaborate with internal leaders to continually evolve the Salesforce.com platform to drive results and achieve business goals. Support the execution of the Loyalty program by updating Products in Salesforce and extracting Opportunity data to Excel. Import indirect sales data provided in Excel and flat file format by the Company’s distributor and retail partners using a consistent, repeatable process. Create new user profiles and maintain the proper level of access based on the employee’s role in the Company. Remove access credentials when an employee separates from the Company. Run deduplication tools on a regular basis to cleanse data and monitor storage levels. Apply data management skills to keep data organized and easy to use. Review high priority updates from Salesforce.com in a controlled environment and deploy once validated. Monitor the health of the Salesforce.com instance by regularly reviewing reports such as APEX tests, field utilization reports, roles by profile reports and others. Work with employees to solve problems that arise and educate employees on new updates. Develop documentation for operation, customization and training materials. Maintain fields, calculations, APEX scripts and triggers, workflows and other custom objects. Develop reports as requested by the business.