Salesforce.com Product Owner

at McKesson
Published January 24, 2023
Location Nashville, TN
Category Default  
Job Type Full-time  

Description

McKesson Corp is a Fortune 7 company and is one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE values , McKesson's 78,000 employees work together every day to make better care possible for patients around the globe. Current Need We are seeking a Product Owner - Sales Process Salesforce.com to join our innovative and Agile focused team utilizing the latest Salesforce.com technologies. Job Summary The Salesforce.com Product Owner is part of the Sales Effectiveness team and responsible for managing the McKesson Pharmaceutical Solutions and Services (PSaS) sales and support processes by collaborating effectively across multiple segments and functions. Responsible for owning the Salesforce.com sales process by collaborating effectively across multiple PS&S (Pharmaceutical Solutions & Services) functions. Responsibilities include defining and improving the Salesforce.com sales processes and functionality thru measuring, analyzing, documenting, and testing while using project management and Agile development methods. Key Responsibilities Own Salesforce.com sales and support functional process Understand the sales and support team processes related to new business and existing business management Develop and lead requirements gathering sessions with sales and support teams focused on improving salesforce.com sales process Proactively and collaboratively identify salesforce.com sales process improvements benefiting the sales and support organization by building process documents, system requirements and identifying key performance indicators Ensure Salesforce.com user experience is optimized and drives adoption Build and maintain collaborative relationships with business partners Support users by responding to non-admin questions submitted by sales team and communicating resolution in a timely manner Translate business requirements to the Technology team Communicate requirements and value drivers during prioritization planning sessions Participate in Agile cadence such as Scrum standup meetings, backlog grooming sessions, review and retrospective meetings Translate business partner requirements to technology architects, scrum team leader and developers Write detailed Agile user stories specifications Collaborate with architect and developers to define complex solutions Lead demo review and user acceptance test planning and execution Lead change management, training, adoption strategy and strategic planning efforts Develop training, go-live, and communication plans related to new feature launches Collaborate with business partners to develop and track adoption strategy metrics Support users by responding to non-admin questions submitted by sales team and communicating resolution in a timely manner Serve as source of truth for system functionality Participate and support stakeholders through user acceptance test planning, execution, and ensure Salesforce configuration meets business need Minimum Job Qualifications Education Bachelor's degree: Business Process Management, Information Systems or another business, process, computer or process-based discipline or equivalent experience Experience 5 years of product ownership or product / program management and a record of success in analyzing, designing, and deploying features across products and solutions 1 year(s) experience with Salesforce.com or other CRM / SFA or similar platform Specialized Knowledge/Skills Ability to use strong communication skills to convey complex ideas to a wide diversity of people, including technical, business, and leadership teams Strong analytics skills needed Strong business acumen needed Experience with development tools including Atlassian or JIRA, Experience with UX technologies preferred Experience with visualization reporting tools Experience in working with various stakeholders in the development of technical solutions Excellent technical depth in requirements development suitable for development Running pilot programs and A/B testing Gathering and analyzing aggregate and objective feedback related to product development Knowledge of Data Warehousing principles and dimensional models and how data is sourced is strongly preferred Troubleshooting and problem-solving Environment Office-based Physical Requirements Large percentage of time performing computer based work is required Career Level P3 At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being . Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here. As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. Our Base Pay Range for this position McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_AccommodationMcKesson.com . Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson
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