Salesforce Commerce Cloud (SFCC) Senior Consultant

at Deloitte
Published January 23, 2023
Location Milwaukee, WI
Category Default  
Job Type Full-time  

Description

Salesforce Commerce Cloud (SFCC) Senior Consultant

Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.

Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.

You are the soothsayer. You have gazed into the future of our clients' businesses, and you see a clear path to success. You understand what it takes to make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way.

Work you'll do

+ Act in a leadership role on client projects and for junior staff.

+ Help define business requirements and process design (including scenario design and flow mapping).

+ Create functional designs, prototyping test planning and execution, training coordination, and documentation of operational support procedures.

+ Help clients define forward-looking business strategies related to digital transformations.

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

+ Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video

+ eCommerce strategy, implementation and operations

+ Marketing Content and digital asset management solutions

+ Marketing Technology and Advertising Technology solutions

+ Marketing analytics implementation and operations

+ Advertising campaign ideation, development and execution

+ Acquisition and engagement campaign ideation, development and execution

+ Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required:

+ Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.

+ 3+ years of overall experience with Salesforce Commerce Cloud

+ Understanding of all administrative options/tasks/interfaces available in Business Management

+ Good analytical, communication and written skills with the ability to convey clear and concise thoughts and ideas

+ Experience leading and mentoring a team

+ Lead project discovery workshops, both on-site and remotely

+ Assess client business requirements and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices

+ Communicate platform capabilities and limitations to clients effectively

+ Identify client operate pain points and gaps in best practices

+ Travel up to 50% on average, based on the work you do and the clients/sectors you serve

Preferred:

+ Bachelor's Degree

+ Interest in staying current with the Salesforce Commerce Cloud platforms, releases, and new features & functionality

+ Previous consulting experience

+ Ability to identify opportunities and assist pre-sales support activities when needed

+ Demandware certification is a plus

+ Experience on SRA processes

+ Awareness of performance and SEO standards

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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