Salesforce Senior Consultant

at Deloitte
Published March 24, 2023
Location San Francisco, CA
Category Default  
Job Type Full-time  

Description

Work you'll do

As a Senior Consultant you'll work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.

The team

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

+ Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team

+ Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

+ Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients

Qualifications

Required

+ Five+ years of consulting and Salesforce experience

+ Two+ full life cycle Salesforce implementations

+ Strong expertise in at least two of the following the clouds: Sales Cloud, Service Cloud, Experience Cloud, Einstein Analytics, Industry Solutions

+ Two+ years leading / managing a work stream on enterprise implementations

+ Experience with SDLC methodologies (Agile, SCRUM, Waterfall, other)

+ Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve

+ Limited immigration sponsorship may be available

+ Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred

+ Previous "Big 4" experience

+ Salesforce certifications

+ Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

+ Experience contributing to pre-sales and other sales activities

+ Ability to work independently and run multiple task assignments

+ Experience implementing other CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)

+ Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

+ Strong oral and written communication skills

+ An advanced degree in area of specialization

For individuals assigned and/or hired to work in Washington, California, Nevada, Colorado, New York, and Jersey City, New Jersey, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. We would not anticipate that the individual hired into this role would land at or near the top end of the range, but such a decision will be dependent on the facts and circumstances of each case. A reasonable estimate of the range is $131,000 to $219,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.