Salesforce System Administrator

at Lands' End
Published February 9, 2024
Location Dodgeville, WI
Category Default  
Job Type Full-time  

Description

At Lands' End, we are on a mission to create a more comfortable world. We care about our employees, our community, and our planet. People are the heart of our company, and our doors are open to everyone. We are committed to creating a welcoming, safe, and inclusive environment for all. Our strength in work and life comes from the combination of our experiences, backgrounds, and talents. It's what we do as people that makes Lands' End a great place to work.

As a Salesforce system Administrator, you will play a vital role at Lands' End Outfitters. We are looking for an initiative-taking individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, and designing scalable best practice solutions. Our Salesforce user experience is important to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management, project management, and governance.

This is a varied business facing role, with the following responsibilities:

  • All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
  • Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Sandbox environment management
  • Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
  • Own the communication of any platform changes to end users and stakeholders.
  • Data management to improve Salesforce data quality, implementing rules and automation as needed.
  • Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
  • Project Manage small to medium sized project from concept to delivery.
  • Stay up to date on Salesforce Seasonal Releases
  • User support tickets
  • Monitor and improve user adoption.
  • New user and ongoing user training
  • Technical documentation

Qualifications and Skills Required:

  • Strong Salesforce product knowledge and at least 2+ years' of Salesforce Administration direct experience with Sales Cloud
  • Agile & Waterfall Project Management experience
  • Certified Salesforce Administrator
  • An initiative-taking attitude to platform enhancements
  • Designing scalable, best practice solutions
  • Excellent relationship-building skills
  • Translating requirements into technical solutions
  • Experience in change management and governance
  • Training end users and key stakeholders
  • Technical documentation
  • Available and responsive to questions
  • Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

Desirable:

  • Advanced Administrator Certification
  • App Builder Certification
  • Bachelor's/Postgraduate degree
  • Salesforce Marketing Cloud - Account Engagement experience
  • Agile Project Management experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)