Posting End Date: Work Place Flexibility: Hybrid Legal Entity: Entergy Services, LLC **Please note this position can be filled in The Woodlands TX, Jackson MS, New Orleans LA or Little Rock AR.** **The official title for this job will be 'Cloud Engineer, Sr'** JOB SUMMARY As a Salesforce Technical Architect within Entergy's Customer Systems team, you'll provide senior technical leadership to the team, as well as execute the delivery and ongoing support of Salesforce-based products and services, applications and overall solutions. This role provides the opportunity to engage in the full application lifecycle: from interacting with business customers to understand technology roadmaps and design optimal technical solutions to performing "hands-on" development and support of the applications. In addition, you'll be supporting some of Entergy's most core business processes, such as customer engagement, customer service, and relationship management. JOB DUTIES Curate application design patterns and confirm their utilization. Perform code peer reviews and enforce coding standards. Participate in design of key custom coding components. Coordinate testing efforts for both projects and support to ensure approach is efficient and sufficient. Embrace a continuous delivery environment by administering processes, standards and DevOps tools for version control, release management, automated testing and deployment. Develop and maintain capability and technology roadmaps. Determine and resolve project dependencies. Ensure sandbox design meets all project needs. Provide operational support, ensuring production systems are online and achieving highest levels of availability, including non-business hours. Provide routine and emergency support for production applications, including restoration of production environment following outages. Provide senior technical guidance to the support team by serving as escalation point for complex support issues, including after-hours support when necessary. Track limits and license utilization against existing software agreements. Work with business owners to resolve any additional license needs. MINIMUM QUALIFCATIONS Minimum education required: Bachelor's Degree in Computer Information Systems, Computer Science, or related technical degree or equivalent work experience Minimum Experience Required: At least 7+ years' solution design experience. At least4+ years of experience in designing/implementing Salesforce solutions Experience in operational support, ensuring production systems are online and available. Experience in the full lifecycle of design, development, and testing of Salesforce solutions Experience in understanding client business needs & objectives. Minimum knowledge, skills and abilities required of the position: Customer-focused approach to accomplishing tasks efficiently Highly motivated and ability to work with moderate direct supervision Effective Teamwork and Inclusion (e.g. works collaboratively, builds collaborative relationships) Good written and oral communication skills Knowledge of end-to-end software development lifecycle, including both agile and waterfall approaches. Experience with DevOps tools, such as version control, release management, automated testing and deployment. Experience mentoring technical teams and guiding technology standards and decisions. Any certificates, licenses, etc. required for the position Preferred certifications Salesforce Certified Administrator Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I Salesforce Certified Platform Developer II Salesforce Certified Technical Architect #LI-SB1 #LI-HYBRID Primary Location: Texas- The WoodlandsLouisiana : New Orleans || Arkansas : Little Rock || Mississippi : Jackson || Texas : The Woodlands || Texas : Woodlands Job Function: Information Technology FLSA Status: Professional Relocation Option: No Relocation Offered Union description/code: NON BARGAINING UNIT-NBU Number of Openings: 1 Req ID: 110926 Travel Percentage: Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to navigate to EEO page, or see statements below. EEO Statement:The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. Accessibility:Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. Additional Responsibilities:As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. Entergy Pay Transparency Policy Statement:The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency . Pay Transparency Notice: Pay Transparency Nondiscrimination Provision (dol.gov) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please [Click Here to Email Your Resumé] to schedule a time to review the affirmative action plan during regular office hours. EEI Testing: One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and Pre-employment Testing: of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words).Travel expenses incurred in connection with EEI testing are non-reimbursable. In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting. WORKING CONDITIONS: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.