Salesforce Tier 1 Support Analyst (14088)

at Globe Life Family Heritage Division
Location Austin, TX
Date Posted September 9, 2021
Category Default
Job Type Full-time


The Salesforce Tier 1 Support Analyst role will act as the first tier for support requests from our user base. You must have good communication skills and a desire to provide exceptional customer service. This role provides an excellent opportunity to learn and work within the Salesforce platform.

  • Primary work will center on resolving tier 1 support cases in accordance to SLA requirements.
  • Case management and issue resolution is completed in the Salesforce system
  • Basic Salesforce resolution of common user problems
  • Provides assistance to users and orients them on how to use basic Salesforce functionality via case resolution
  • Develops and maintains support documentation as needed
  • Performs other duties as assigned
  • Troubleshooting production issues

Required Skills:

  • Professional customer service skills: solutions mindset, helping nature, positive attitude, real passion for the customer and the customer experience
  • Have excellent analytical skills, are detail oriented, and have the ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Excellent organizational and communication skills
  • Collaborative but able to work autonomously with minimal guidance in a rapidly changing environment
  • Thrive in a dynamic environment, adapt to change, and multi-task effectively
  • Passionate about technology
  • Independently driven to learn new applications, technologies, and skills

Required Experience:

Bachelors Degree is preferred

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