Salesforce UX Specialist-Senior Manager

at PWC
Location Birmingham, AL
Date Posted May 30, 2021
Category Default
Job Type Full-time

Description

Line of Service: Advisory
Specialty/Competency: Salesforce
Industry/Sector: CM X-Sector
Time Type: Full time
Government Clearance Required: No
Available for Work Sponsorship: Yes
Travel Requirements: Up to 80%

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
7 year(s)

Preferred Qualifications:

Degree Preferred:
Master Degree

Preferred Fields of Study:
Computer and Information Science, Management Information Systems

Additional Educational Preferences:

Other Business Technology fields of study may be considered.

Preferred Knowledge/Skills:

Demonstrates proven intimate knowledge levels and acumen specific to understanding underlying client business problems and extensive experience leading interaction design or similar experience across a variety of digital media including Salesforce Cloud solutions, including the following areas:

  • Shape and drive PwC Interaction Design portfolio;
  • Lead and/or facilitate teams to develop client proposals, leveraging intimate business development and relationship management know-how; ;
  • Solve problems for clients in many categories and industries such as consumer products, retail, travel, leisure and hospitality;
  • Design digital, service, organizational, and systems experiences;
  • Identify and address client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;
  • Focus on a range of digital, large-scale and complex challenges. Key activities include design leadership, structured thinking to inform information architectures and other conceptual frameworks, talent development, and business development;
  • Champion the impact of design on everyday life;
  • Build an understanding of the value and dynamics of client organizations, and partner with clients to drive innovation; and,
  • Possess experience with the Salesforce platform and its design system (UI/UX) and standards.

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

  • Managing projects, with a focus on leading teams towards integrating digital designs into products, services, experiences, spaces, and brands;
  • Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
  • Having an expressive and up-to-date presentation design portfolio;
  • Working with Salesforce platform and products;
  • Logically visualizing complex systems, user interaction flows, and beautiful user interfaces. You understand Salesforce;
  • Distinguishing between “good” and “great” work and knowing beauty and emotion matter as much as logic. You have a point of view about your work and a passion for Salesforce design and learning new methods of designing digital experiences. You know details matter.
  • Understanding of how to turn human behavior and needs into real concepts and are obsessed with what design and technology can do for people.
  • Leveraging the Salesforce design system, UI/UX standards and principles to optimize build, enhance long term maintenance and product updates;
  • Identifying and advocating the right balance of custom design and out-of-box offering to solve a business problem and address user needs;
  • Designing elegant user experiences as well as using systems thinking and human-centered design as a source of inspiration to solve complex problems;
  • Leading all parts of the design process including user research, concept development, prototyping, working with developers, and design stewardship;
  • Collaborating across disciplines to create design solutions for a diversity of industries, scales, and media;
  • Dissecting complex information to simplify and abstract it for easier understanding;
  • Prioritizing work, communicating progress, meeting deadlines and adhering to a set budget;
  • Gaining clarity around the ask at each step of the project;
  • Reviewing, approving and taking ownership of team designs and deliverables;
  • Building effective teaming relationships; and,
  • Communicating effectively in both written and verbal form.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniormanager.