Senior CRM Developer

at Arbella Insurance Group
Published February 10, 2024
Location Quincy, MA
Category Default  
Job Type Full-time  


Voted Boston's #1 Best Place to Work by the Boston Business Journal in 2023!

Why Arbella?

At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, competitive salaries and exceptional benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
•On-site gym and fitness classes and one-on-one personal training
•On-site nurse, nutritional counseling, and mental health resources
•Full-service cafeterias
•Free shuttle service to Quincy Adams T Station
•Tuition assistance programs
•Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
•A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
•Robust training, mentorship, and professional/personal development
•Colleagues who genuinely care about each other

Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009, and #1 in 2023!

The Senior CRM Developer will Customize Microsoft Dynamics CRM Entities, create multiple forms (security based) on entities, add custom JavaScript on form events and add web resources, navigation links to achieve the business requirements. Resolve technical issues of varying complexity through an in depth understanding of CRM/.Net and engaging appropriate resources.

The Senior CRM Developer will also produce business requirements, functional and technical specifications, test plans and implementation plans. The Senior CRM Developer will participate and assist in system technical designs and software evaluations.
Key Responsibilities:

  • Design and customize CRM forms, Ribbons, Sitemap, Workflows and Actions.
  • Customize Workflows and Plugins for automated processes based on the requirements from different departments to increase visibility and efficiency.
  • Develop and test MS Dynamics CRM client-side programming using (JavaScript / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit
  • Responsible for the development, and on-going support of custom applications and objects within Microsoft Dynamics CRM
  • Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades.
  • Identify and implement third party applications to enhance and support the CRM system.
  • Perform CRM application testing of configurations and customizations.
  • Lead and/or participate in analysis sessions with clients to determine application requirements for new CRM implementations.
  • Extend capability of CRM through creation of new entities, forms, workflows, and reports
  • Design business processes and integrations between Microsoft Dynamics CRM applications and other applications
  • Perform data migration activities.
  • Application program code (including testing and debugging code at the unit test level)
  • Application support (including after hours and on-call 24/7 coverage on a rotational basis)
  • Updated system configuration artifacts
  • Functional and technical specifications
  • Solution Recommendations
  • System Integration Test Plans
  • Executed system integration test plans and documentation of results.
  • Business Cases
  • Production Implementation Plans
  • Production Implementations with Production Technical Services, Operations and other applications.

Key Requirements:

  • 5+ years of experience with CRM Customization SDK Tool Kit
  • Bachelor's degree in Computer Science, Engineering, or related discipline
  • 8+ years of professional software development experience
  • 3+ years with basic scripting language (JavaScript, angular, react, Node.js, etc.)
  • 5+ years of in-depth development experience with C# .NET or equivalent object oriented language
  • 4+ years performing object-oriented design and building backend applications with REST API services using Java or Node.js
  • Relational dB experience (like MS-SQL, Oracle, MySQL)
  • CI/CD experience
  • Experience building highly scalable, distributed and fault tolerant cloud native applications
  • Ability to write clean, modular, reusable code (using design patterns) and experience with unit-test driven approach to development
  • Experience with Team Foundation Server, Visual Studio 2015/2017, Ribbon workbench Tool and SDK Toolkit.
  • Experience with UX development on Mobile and Web
  • Agile development experience (SCRUm, SAFe...)
  • Experience with DevOps pipeline CI/CD tools (Circle, Jenkins, etc)
  • Experience with ETL tools (Informatica,Talend,etc)

Desired Technical Skills:

  • Hands on experience with Amazon AWS or Azure
  • 3+ years Java Spring Boot
  • 3+ years building single page applications using Angular or React
  • 2+ years.Net Core
  • NoSQL dB experience - Mongo, Dynamo, etc.
  • Infrastructure as Code (IAC) like Terraform, or cloud formation.
  • Cloud development and management in AWS, Azure, google cloud etc.
  • Property and Casualty Insurance domain experience