Senior Director, Global CRM

at Arthur J Gallagher & Co.
Published May 26, 2023
Location Rolling Meadows, IL
Category Default  
Job Type Full-time  

Description

Intro Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 45,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Overview We are seeking an experienced and visionary CRM leader to join our team and drive strategic initiatives, build CRM advocacy, and implement best practices. As the Senior Director Global CRM, you will play a pivotal role in aligning our CRM efforts with our company strategy and market analysis, fostering collaboration, and ensuring flawless execution. To deliver on this adoption, you will become an expert in Gallagher's business environment, how Salesforce is currently being used, and how it can be continuously improved to align with and support business objectives, strategies, and processes. Ideally you are a diligent, hardworking individual who learns new functions and processes rapidly, works with minimal supervision, and consistently delivers outstanding results. Join us on our exciting journey and make a substantial impact on our growth and success. Responsibilities Establish a data-backed shared vision, aligning product execution with company strategy and market analysis to drive customer-centric outcomes. Collaborate with senior executives and cross-functional teams to define and prioritize strategic initiatives that propel our business forward. Lead strategic initiatives and special projects to enhance product effectiveness, promote best practices, and achieve measurable outcomes. Drive portfolio management by reviewing, developing, and executing action plans for monthly and quarterly product delivery backlogs, ensuring timely and successful outcomes. Consolidate feedback from sales stakeholders, optimize CRM systems, and develop scaling strategies to meet our growing business needs. Foster synergy across diverse business functions, ensuring seamless collaboration, efficient processes, and effective communication. Oversee special projects and cross-functional programs, driving overall company success and nurturing a positive team culture. Serve as a thought leader, driving strategic decisions, ensuring alignment, and promoting a customer-centric approach across the organization. Partner with business leaders to align their needs with success accelerators for CRM solutions, enabling them to achieve their goals effectively. Advocate for customers internally, effectively communicating their feedback and requirements to relevant teams, driving continuous improvement. Enable users at all levels by providing strategic guidance and support, ensuring maximum product adoption and success. Work with the business to identify opportunities for driving sales productivity and effectiveness through technology, data, and process improvement. Partner with the CRM Change Management team and project stakeholders to drive awareness and adoption of CRM solutions and processes. Partner with the product and technical teams to deliver on CRM enhancements to solve business challenges. Drive operational excellence, stability, and scale by observing strict change control, and best practices for project management, data governance, documentation, and release management. Stay current with new releases of systems owned by the Gallagher CRM team, as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required. Qualifications Bachelor's degree in Business Administration, Finance, or a related field required; Advanced degree in Business or Computer Science preferred. Proven experience in a leadership role, driving strategic initiatives, and optimizing business performance. Excellent communication and interpersonal skills, capable of consolidating feedback, building consensus, and fostering collaboration. Strong strategic thinking and decision-making abilities, with a keen sense of aligning company goals and initiatives. Extensive experience in optimizing CRM systems, developing scaling strategies, and leading cross-functional collaboration. Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced environment. Proven problem-solving skills, displaying a proactive and solution-oriented mindset. Demonstrated experience in customer advocacy and driving product adoption. Intellectual curiosity and attention to detail Excellent verbal and written communication skills Salesforce Certified Administrator preferred Certification in Product Management, Project Management, or Scrum/Agile preferred Background in insurance, insurance brokerage, or financial services would be ideal #LI-DK3 #LI-Remote Additional Information Click Here to review our U.S. Eligibility Requirements We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.

Bachelor's degree in Business Administration, Finance, or a related field required; Advanced degree in Business or Computer Science preferred. Proven experience in a leadership role, driving strategic initiatives, and optimizing business performance. Excellent communication and interpersonal skills, capable of consolidating feedback, building consensus, and fostering collaboration. Strong strategic thinking and decision-making abilities, with a keen sense of aligning company goals and initiatives. Extensive experience in optimizing CRM systems, developing scaling strategies, and leading cross-functional collaboration. Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced environment. Proven problem-solving skills, displaying a proactive and solution-oriented mindset. Demonstrated experience in customer advocacy and driving product adoption. Intellectual curiosity and attention to detail Excellent verbal and written communication skills Salesforce Certified Administrator preferred Certification in Product Management, Project Management, or Scrum/Agile preferred Background in insurance, insurance brokerage, or financial services would be ideal #LI-DK3 #LI-Remote

Establish a data-backed shared vision, aligning product execution with company strategy and market analysis to drive customer-centric outcomes. Collaborate with senior executives and cross-functional teams to define and prioritize strategic initiatives that propel our business forward. Lead strategic initiatives and special projects to enhance product effectiveness, promote best practices, and achieve measurable outcomes. Drive portfolio management by reviewing, developing, and executing action plans for monthly and quarterly product delivery backlogs, ensuring timely and successful outcomes. Consolidate feedback from sales stakeholders, optimize CRM systems, and develop scaling strategies to meet our growing business needs. Foster synergy across diverse business functions, ensuring seamless collaboration, efficient processes, and effective communication. Oversee special projects and cross-functional programs, driving overall company success and nurturing a positive team culture. Serve as a thought leader, driving strategic decisions, ensuring alignment, and promoting a customer-centric approach across the organization. Partner with business leaders to align their needs with success accelerators for CRM solutions, enabling them to achieve their goals effectively. Advocate for customers internally, effectively communicating their feedback and requirements to relevant teams, driving continuous improvement. Enable users at all levels by providing strategic guidance and support, ensuring maximum product adoption and success. Work with the business to identify opportunities for driving sales productivity and effectiveness through technology, data, and process improvement. Partner with the CRM Change Management team and project stakeholders to drive awareness and adoption of CRM solutions and processes. Partner with the product and technical teams to deliver on CRM enhancements to solve business challenges. Drive operational excellence, stability, and scale by observing strict change control, and best practices for project management, data governance, documentation, and release management. Stay current with new releases of systems owned by the Gallagher CRM team, as well as relevant solutions and best practices in the marketplace, evaluating and implementing new features and solutions, as required.