Senior Salesforce Administrator

at Gables Search Group
Location The Woodlands, TX
Date Posted November 11, 2021
Category Default
Job Type Full-time



The CRM Senior Administrator will partake in the design, development, and support of the CRM platform team. The position will interact with business users, IT resources, and provide advanced in-depth CRM administration and design. The CRM Administrator supports multiple business divisions and collaborate with stakeholders to shape CRM requirements and ensure alignment with business/IT strategy.


  • The CRM Senior Administrator role requires an in depth understanding of enterprise IT software deployment and life cycle.
  • Create and enable best practices, governance measures, and patterns for custom and configured solutions on the Salesforce platform
  • Release processes for complex integrated enterprise application knowledge is a plus.
  • Provisioning new and refreshed Sandbox environments by executing a post refresh set of instructions
  • Pre & Post deployment support which includes:
    • Assistance to facilitate testing
    • Follow up deployment tasks if issues are discovered
    • Assist in troubleshooting deployment issues required to support the Dev, QA, UAT deployments and Production go-live for each major solution, and the associated boundary applications for the implementation phase.
  • Participate in feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.
  • Leverage Agile methodologies for development.
  • Assist with development and deployment of training and training materials and demo new functionality to stakeholders.
  • Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.
  • Drive user adoption of newly implemented features and functionality.
  • Evaluate and integrate newly released features and enhancements from seasonal CRM releases.
  • Support the resolution of production issues in CRM.
  • Provide excellent support service for internal CRM users.


  • BS/MS degree.
  • Four plus (4+) years related IT and/or related business experience
  • Two plus (2+) years of Salesforce development experience with Apex, Visualforce, triggers, batch Apex and Salesforce APIs with demonstrated proficiency
  • Five plus (5+) years of experience configuring Salesforce using workflows, validation rules, roles & profiles, reports and dashboards with demonstrated advanced proficiency
  • Able to understand the functional & technical flows across the landscape
  • Required Certifications
    • Salesforce Administrator
    • Salesforce Advanced Administrator
    • Sales Platform App Builder
  • Preferred Certifications
    • Salesforce Sales Cloud
    • Salesforce Platform Developer I
    • Salesforce Service Cloud
    • Salesforce Community Cloud
  • Deep knowledge of Salesforce product architecture
  • Experience with large, complex deployments in Salesforce environments
  • Hands on success in troubleshooting complex platform issues
  • Hands-on experience with the configuration, deployment and expansion of Salesforce functionality by enabling new features
  • Process & continuous improvement mindset
  • Exposure to formal Project Management process