Sr. Salesforce Administrator

About WeLink

WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to deploy fiber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced fixed-wireless veterans and have spent the past couple of years developing technology and refining our approach. At WeLink we place a strong emphasis on delivering quality service and maintaining an excellent customer experience.

If you want to give the world an alternative to the cable and telco duopoly that frustrates consumers and pioneer a better wireless future for the world, join us.

Job Overview
As a Sr. Salesforce Administrator you will be responsible for managing and supporting the CRM applications, primarily focused on Salesforce across field service, and customer ops. This role will also help support the integrations between other systems such as NetSuite and Chargebee along with implementing technical and functional solutions.

Job Responsibilities

• Define and implement best practices for technical analysis, design, develop, test and implement solutions/applications with necessary customizations and integrations
• Perform technical analysis, design, develop, test and implement solutions/applications with necessary customizations and integrations
• Maintain flows, data validation and processes already deployed
• Improve and optimize existing processes
• Gather requirements from product owners and the business
• Own, document, and be an expert in processes, objects and automations related to Salesforce
• Proactively offer best practice advice and recommendations
• Evaluate and implementing new Salesforce releases, as well as providing training and support
• Provide ongoing support to users, assist in research and follow up on user requests

Job Qualifications

• 5+ years of experience as a Salesforce Administrator
• Salesforce Administrator/Developer certification preferred
• Salesforce Field Service experience preferred
• Experience in the administration and maintenance of Salesforce systems
• Competency with Salesforce automations, including flows
• Self-starter with a track record of creativity and innovation; not afraid to "chase down" answers.
• Strong organization and project management skills
• Desire to continue learning Salesforce and additional systems and platforms
• Ability to provide Salesforce training and end-user support

To be considered for this role you must be willing to work a hybrid schedule in our Lehi, UT headquarters location, two days per week. Flexible on the days.