Transformation Manager CRM

at ACS Solutions
Location Pittsburgh, PA
Date Posted April 11, 2021
Category Default
Job Type Full-time


Job Title:                           Transformation Manager CRM

Duration:                           08 Month Contract (Temp to Perm)

Location:                            Pittsburgh, Pennsylvania 15272

Job Description

Note: During COVID, can work remotely, but willing to travel to Pittsburgh per business needs

looking for a Transformation Manager to manage the CRM product. The Transformation manager is responsible for leading the successful delivery of the product across multiple business units. Responsible for the planning and governance of the product from the build to the implementation in specific business units. 

Job Responsibilities

• Lead and define the governance model for CRM product. Includes governance at an executive leadership level (i.e. steering meetings)

• Deliver strong and effective cross functional team and executive level communication to ensure stakeholder engagement and alignment

• Work closely with SBU project managers to coordinate deliverables and timing of specific SBU/market launches

• Lead and positively influence the cross functional team which includes PPG teams (geographically distributed members which could span multiple SBU’s) and external strategic partners

• Hold the teams accountable for accomplishing key milestones by encouraging communication and collaboration, resolving conflict and demonstrating leadership

• Anticipate obstacles or risks and solve complex problems to ensure that product deliverables are delivered on schedule and meet financial goals