Transformation Manager CRM

at ACS Solutions
Location Pittsburgh, PA
Date Posted June 4, 2021
Category Default
Job Type Full-time

Description

Duration: 8 Months

 

 

JOB DESCRIPTION:

Top 3 required skills:

Job Responsibilities:

• Lead and define the governance model for CRM product. Includes governance at an executive leadership level (i.e. steering meetings)

• Deliver strong and effective cross functional team and executive level communication to ensure stakeholder engagement and alignment

• Work closely with SBU project managers to coordinate deliverables and timing of specific SBU/market launches

• Lead and positively influence the cross functional team which includes client teams (geographically distributed members which could span multiple SBU’s) and external strategic partners

• Hold the teams accountable for accomplishing key milestones by encouraging communication and collaboration, resolving conflict and demonstrating leadership

• Anticipate obstacles or risks and solve complex problems to ensure that product deliverables are delivered on schedule and meet financial goals

• Manage product budget and track resources time

• Manage complex interdependencies and resources across the product

• Identify key requirements needed from cross-functional teams and external vendors

Minimum Qualifications:

• Bachelor’s degree

• 3+ years of Program/Project Management; SAP C/4HANA or SAP CRM or any other CRM experience required

• Experience with Agile and Scaled Agile development principles

• Excellent verbal and written skills and the ability to communicate effectively across all levels, including executive leadership

• Ability to lead and positively influence a large cross functional team, including resources from external vendors/strategic partners

• Ability to manage stakeholders at all levels, including executive leadership/program sponsors

• Experienced with geographically distributed team

Preferred Qualifications:

• Project Management Professional (PMP) or equivalent certification

• Preference that candidate be located in Pittsburgh. During COVID, can work remotely, but willing to travel to Pittsburgh per business needs

• Experience with tools like Azure Devops

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